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Job Title: Advanced Medical Support Assistant
Company Name: Veterans Affairs, Veterans Health Administration
Location: Cleveland, OH
Position Type: Full Time
Post Date: 02/09/2018
Expire Date: 04/10/2018
Job Categories: Agriculture, Forestry, & Fishing, Computers, Software, Finance/Economics, Healthcare, Other, Healthcare, Practitioner and Technician, Information Technology, Insurance, Military, Medical
Job Description
Advanced Medical Support Assistant

The Northeast Ohio VA Healthcare System is recruiting for an Advanced Medical Support Assistant. The Advanced Medical Support Assistant will function in Neurology Service. The Advanced Medical Support Assistant duties include:

  • Determining the nature of calls and either responding appropriately or directing to appropriate resource.
  • Acting as a liaison between nursing staff and internal and external customers.
  • Ensuring that the clinic setup is closely monitored to effectively support the needs of the clinic.
  • Participating in team huddles.
  • Handling patient information in accordance with the Privacy Act.
  • Setting priorities and deadlines.
  • Managing electronic wait list to verify and validate accuracy and resolve issues.
  • Adjusting the flow and sequencing of the work to meet team and patient needs.
  • Processing transfers to other VA facilities or private hospitals.
  • Processing patient information (scheduling appointments, admits, discharges, and transfers) timely and accurately utilizing proprietary software.
  • Inputting no-show and cancellation information into scheduling software.
  • Accurately maintaining and reviewing patients' medical record according to set procedures.
  • Providing assistance, support and coverage as assigned during high volume workload or shortage of personnel.
  • Effectively communicating with a diverse population of internal and external customers at all levels to achieve desired results.
Work Schedule: Monday through Friday, 8:00 a.m. to 4:30 p.m.
Financial Disclosure Report: Not RequiredBasic Requirements:
  • United States Citizenship: Non-citizens may only be appointed when it is not possible to recruit qualified citizens in accordance with VA Policy.
Grade Determinations:
Specialized Experience GS-06: You must have one year of specialized experience equivalent to the GS-05 level in the Federal service. Examples of specialized experience include, but are not limited to: scheduling, canceling, re-scheduling patient's appointments and/or consults; entering no-show information; monitoring a patient scheduling electronic wait list; preparing for clinic visits; monitoring both inpatient and outpatient appointments for areas of responsibility; verifying and updating demographics and insurance information; processing emergency and non-emergency transfers to other hospitals; performing basic eligibility, establishing clinic profiles, co-pays and preauthorization requirements for specific coverage.

References: All qualification standards can be located in VA Handbook 5005/53, Part II, Appendix G45.

The full performance level of this vacancy is GS-06.Physical Requirements: The physical requirements of this position are concerned with the mental and physical ability of the applicant to satisfactorily perform the duties of the proposed assignment and may include requisite laboratory and other screening as required by Federal regulatory agencies. This position requires light lifting up to 15lbs and the use of fingers.

To apply for this position, you must provide a complete Application Package which includes:

  • CV or Resume (when listing previous employment please include month and year).
  • Responses to the Occupational Questionnaire.
  • If prior military service, include all copies of your DD-214 or proof of service as well as proof of disability, if applicable
The following documents are accepted, and may be required if applicable to your eligibility and/or qualifications for this position. Please use this checklist to ensure you have included all documents required for your application, such as a copy of your transcript (if using education to qualify), documentation to support Veterans Preference or ICTAP/CTAP documentation (for displaced Federal employees).

Veterans' Preference: When applying for Federal Jobs, eligible Veterans should claim preference for 5pt (TP), 10pt (CP/CPS/XP), or for Sole Survivor Preference (SSP) in the questionnaire. You must provide a legible copy of your DD214(s) which shows dates and character of service (honorable, general, etc.). If you are currently serving on active duty and expect to be released or discharged within 120 days you must submit documentation related to your active duty service which reflects the dates of service, character of service (honorable, general, etc.), and dates of impending separation. Additionally, disabled veterans and others eligible for 10-point preference (such as widows or mothers of eligible Veterans) must also submit an SF-15 "Application for 10 Point Veteran Preference" with required proof as stated on the form. Documentation is required to award preference. For more information on Veterans' Preference, please visit http://www.fedshirevets.gov/job/vetpref/index.aspx.
Qualifications & Requirements
Basic Requirements:
  • United States Citizenship: Non-citizens may only be appointed when it is not possible to recruit qualified citizens in accordance with VA Policy.
Grade Determinations:
Specialized Experience GS-06: You must have one year of specialized experience equivalent to the GS-05 level in the Federal service. Examples of specialized experience include, but are not limited to: scheduling, canceling, re-scheduling patient's appointments and/or consults; entering no-show information; monitoring a patient scheduling electronic wait list; preparing for clinic visits; monitoring both inpatient and outpatient appointments for areas of responsibility; verifying and updating demographics and insurance information; processing emergency and non-emergency transfers to other hospitals; performing basic eligibility, establishing clinic profiles, co-pays and preauthorization requirements for specific coverage.

References: All qualification standards can be located in VA Handbook 5005/53, Part II, Appendix G45.

The full performance level of this vacancy is GS-06.
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Contact Information
Contact Name:
Company Name: Veterans Affairs, Veterans Health Administration
Phone Number:
Fax Number:
Contact Email:amanda.rosas@va.gov
Website:http://www.ecentralmetrics.com/url/?u=79489556910%2D40&r=http%3A%2F%2Fwww%2Evacareers%2Eva%2Egov%2Fjob%2Dsearch%2Fjob%2Ddetail%2Easp%3Fjob%3D307791
Company Description:

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