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Job Title: Food Service Worker
Company Name: Veterans Affairs, Veterans Health Administration
Location: Portland, OR
Position Type: Full Time
Post Date: 02/09/2018
Expire Date: 04/10/2018
Job Categories: Agriculture, Forestry, & Fishing, Customer Service and Call Center, Finance/Economics, Healthcare, Practitioner and Technician, Human Resources, Restaurant and Food Service, Medical, Nonprofit and Volunteer Services, Energy / Utilities
Job Description
Food Service Worker

The Food Service Workers perform duties that require proficiency in certain procedures and a broad knowledge of food service operations in the role as Ambassador to ensure the highest level of nutritional care and customer service to patients with complex dietary needs.

This announcement is not intended to cover all the duties, qualifications, or responsibilities of this position. Duties include but are not limited to:

Interview patients to obtain food preferences and food allergies.
Obtaining and adjusting Veterans' menus on a daily basis - following up with the patient to assure satisfaction with meals.
Performing Call Center duties.
Prepares nourishment (bulk and individual snacks), food items for special feedings and tube feedings.
Delivering and retrieving patient trays.
Performing activities such as tray accuracy, food safety and temperature monitoring.
Observing meal service and ensuring all Veterans have received meals based on prescribe diet orders.
Acting as liaison between the patient, NFS Clinical Dietitians and Nursing Service to ensure proper communication of all patient nutrition needs.
Performing other duties as assigned.

Work schedule: Sat-Wed, 3:30 pm-7:30 pm
Compressed/Flexible Schedule: Not Available
Position Description Title/PD#: / Food Service Worker/PD# 20925A
Relocation/Recruitment Incentives: Not authorized
Financial Disclosure Report: Not required

To qualify for this position, applicants must meet all requirements by the closing date of this announcement, 03/02/2018.

Basic Qualifications:
U.S. Citizenship
English Language: Must be proficient in the spoken and written English Language.


EXPERIENCE: A specific length of training and experience is not required, but you must show evidence of training or experience of sufficient scope and quality of your ability to do the work of this position. Evidence which demonstrates you possess the knowledge, skills, and ability to perform the duties of this position must be supported by detailed descriptions of such on your resume. Applicants will be rated in accordance with the OPM Qualification Standard Handbook X-118C.

SCREEN-OUT ELEMENT: Your qualifications will first be evaluated against the prescribed screen out element, which usually appears as question 1 in the on-line questionnaire. Those applicants who appear to possess at least the minimal acceptable qualification requirement are considered for further rating; those who do not are rated ineligible and are eliminated. The potential eligibles are then rated against the remainder of the Job Elements:

  • Attention to Detail
  • Food Service
  • Plan and organize work
  • Special Aptitude - Food Service Work



JOB ELEMENTS: Those who meet the minimum level of experience and training for the screen-out element will then be evaluated in each of the following job elements:
Food Service work practices
Provide exceptional customer service
Knowledge of computer skills, typing, navigating and multitasking experience
Continuous Quality Improvement
Safety and Sanitation Practices

Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g., Peace Corps, AmeriCorps) and other organizations (e.g., professional; philanthropic; religions; spiritual; community; student; social). Volunteer work helps build critical competencies, knowledge, and skills and can provide valuable training and experience that translates directly to paid employment. You will receive credit for all qualifying experience, including volunteer experience.

Note: A full year of work is considered to be 35-40 hours of work per week. Part-time experience will be credited on the basis of time actually spent in appropriate activities. Applicants wishing to receive credit for such experience must indicate clearly the nature of their duties and responsibilities in each position and the number of hours a week spent in such employment.Physical Requirements/Working Conditions: Physical Requirements: Work involves constant standing, stooping, walking, pushing food trucks, frequently lifting and moving objects weighing up to 40 pounds and occasionally lifting or moving objects more than 40 pounds. May be required to perform heavy work such as scouring and scrubbing equipment, moving heavy carts, working on safety ladders, and using power-cleaning equipment. Mental & emotional stability required.

Working Conditions: Work if performed in a hospital setting. Incumbent is exposed to extreme temperatures because of steam and heat from cooking and dish washing equipment. The employee is exposed to extreme temperature in the walk-in refrigerators/freezers. The area is usually noisy and there is constant danger of slipping on floors where food or beverages have been spilled or from mopped floors. The employee is subject to minor injuries such as cuts and bruises and therefore must exercise caution at all times to minimize injury to self and staff. Employee may come in contact with various chemicals within service. Employee may also come into contact with various types of patients including geriatric patients, emotionally disturbed patients and patients with infectious diseases.

Selected applicants will be required to complete an online onboarding process.

To apply for this position, you must provide a complete Application Package which includes:

  • Resume


The following documents are accepted, and may be required if applicable to your eligibility and/or qualifications for this position. Please use this checklist to make sure you have included other documents required for your application, such as a copy of your transcript (if using education to qualify), SF-50's (current/former Federal employees), documentation to support Veterans Preference claims, or ICTAP/CTAP documentation (for displaced Federal employees). You will not be contacted for additional information.
  • Cover Letter
  • DD-214
  • OF-306
  • Food Service Handler card
  • Other Veterans Document
  • Resume
  • SF-15
  • SF-50
  • Transcript


Veterans' Preference: When applying for Federal Jobs, eligible Veterans should claim preference for 5pt (TP), 10pt (CP/CPS/XP), or for Sole Survivor Preference (SSP) in the questionnaire. You must provide a legible copy of your DD214(s) which shows dates and character of service (honorable, general, etc.). If you are currently serving on active duty and expect to be released or discharged within 120 days you must submit documentation related to your active duty service which reflects the dates of service, character of service (honorable, general, etc.), and dates of impending separation. Additionally, disabled veterans and others eligible for 10-point preference (such as widows or mothers of eligible Veterans) must also submit an SF-15 "Application for 10 Point Veteran Preference" with required proof as stated on the form. Documentation is required to award preference. For more information on Veterans' Preference, please visit http://www.fedshirevets.gov/job/vetpref/index.aspx.
Qualifications & Requirements

To qualify for this position, applicants must meet all requirements by the closing date of this announcement, 03/02/2018.

Basic Qualifications:
U.S. Citizenship
English Language: Must be proficient in the spoken and written English Language.


EXPERIENCE: A specific length of training and experience is not required, but you must show evidence of training or experience of sufficient scope and quality of your ability to do the work of this position. Evidence which demonstrates you possess the knowledge, skills, and ability to perform the duties of this position must be supported by detailed descriptions of such on your resume. Applicants will be rated in accordance with the OPM Qualification Standard Handbook X-118C.

SCREEN-OUT ELEMENT: Your qualifications will first be evaluated against the prescribed screen out element, which usually appears as question 1 in the on-line questionnaire. Those applicants who appear to possess at least the minimal acceptable qualification requirement are considered for further rating; those who do not are rated ineligible and are eliminated. The potential eligibles are then rated against the remainder of the Job Elements:

  • Attention to Detail
  • Food Service
  • Plan and organize work
  • Special Aptitude - Food Service Work



JOB ELEMENTS: Those who meet the minimum level of experience and training for the screen-out element will then be evaluated in each of the following job elements:
Food Service work practices
Provide exceptional customer service
Knowledge of computer skills, typing, navigating and multitasking experience
Continuous Quality Improvement
Safety and Sanitation Practices

Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g., Peace Corps, AmeriCorps) and other organizations (e.g., professional; philanthropic; religions; spiritual; community; student; social). Volunteer work helps build critical competencies, knowledge, and skills and can provide valuable training and experience that translates directly to paid employment. You will receive credit for all qualifying experience, including volunteer experience.

Note: A full year of work is considered to be 35-40 hours of work per week. Part-time experience will be credited on the basis of time actually spent in appropriate activities. Applicants wishing to receive credit for such experience must indicate clearly the nature of their duties and responsibilities in each position and the number of hours a week spent in such employment.
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Contact Information
Contact Name:
Company Name: Veterans Affairs, Veterans Health Administration
Phone Number:
Fax Number:
Contact Email:WILSON.BOWLBY@VA.GOV
Website:http://www.ecentralmetrics.com/url/?u=71839556213%2D40&r=http%3A%2F%2Fwww%2Evacareers%2Eva%2Egov%2Fjob%2Dsearch%2Fjob%2Ddetail%2Easp%3Fjob%3D310920
Company Description:

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