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Job Title: Specialist, Technical Call Center(OptiFreight Logistics)
Company Name: Cardinal Health
Location: Dublin, OH United States
Position Type: Full Time
Post Date: 02/08/2018
Expire Date: 03/10/2018
Job Categories: Customer Service and Call Center, Financial Services, Healthcare, Other, Executive Management, Logistics
Job Description
Specialist, Technical Call Center(OptiFreight Logistics)
_What Technical Call Center contributes to Cardinal Health_

Technical Call Center is responsible for resolving technical problems in a call center/help desk environment for employees and customers\.

**What is Optifreight Logistics?** We save our customers money on shipments they’re already receiving today by providing a full service freight management program dedicated to reducing healthcare freight costs\.

**_Accountabilities in this role_**

+ Customer Care is responsible for handling customer and cross functional team inquires related to the customer experience within OptiFreight primarily related to billing, customer portal, and other support related activities\.
+ This team solves moderately complex service and/or billing problems and consistently delivers service excellence enhancing the customer experience\.
+ Functioning in a liaison role between the customer, account manager and other internal functional teams within the business\.
+ Collaborating to develop solution to reduce CRM case assignment cycle time\.
+ Working to develop process to actively manage flow of net new, follow\-up and completed cases for timely resolution\.

**_Qualifications_**

+ BS or BA in Bus Admin, Communications or Computer Science or at least 6 years of related work experience
+ Proficient in MS Office Products \(Outlook, Excel\)
+ Strong understanding of functional products and technical skills in a complex call center environment\. Healthcare experience desired\.
+ Strong written and verbal communication skills and customer focus

_What is expected of you and others at this level_

+ Applies basic concepts, principles, and technical capabilities to perform routine tasks
+ Works on projects of limited scope and complexity
+ Follows established procedures to resolve readily identifiable technical problems
+ Works under direct supervision and receives detailed instructions
+ Develops competence by performing structured work assignments

Cardinal Health is an Equal Opportunity/Affirmative Action employer\. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or protected veteran status\.
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Contact Information
Company Name: Cardinal Health
Website:http://cardinal.jobs/DF851B0C776843CF854D77116B56868223
Company Description:

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