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Job Title: IT Specialist (Appsw/Sysadmin)
Company Name: Deputy Assistant Secretary for Information and Technology
Location: Washington DC, DC
Position Type: Full Time
Post Date: 02/08/2018
Expire Date: 04/09/2018
Job Categories: Agriculture, Forestry, & Fishing, Computers, Software, Customer Service and Call Center, Finance/Economics, Government and Policy, Human Resources, Information Technology, Internet/E-Commerce, Law Enforcement, and Security, Quality Control, Research & Development, Web Technology, Nonprofit and Volunteer Services
Job Description
IT Specialist (Appsw/Sysadmin)
This announcement may close prior to the closing date once an adequate pool of at least 50 eligible applicants is reached.

This position involves a multi-grade career ladder. The major duties listed below represent the full performance level of GS-12. At the GS-11 grade level, you will perform assignments of a more limited scope and with less independence. You will progressively acquire the background necessary to perform at the full performance level of GS-12. Promotion is at the discretion of the supervisor and is contingent upon satisfactory performance, availability of higher level work, and availability of funds.

This position serves as a senior Information Technology (IT) Specialist for the VACO Campus IT Services (ITSS), Field Operations Office of Information and Technology. ITSS provides system administration operation services and management of a technical framework promoting one technology vision across VA, which supports system optimization, integration, and interoperability throughout the VA enterprise. Position serves as a subject matter expert on the VACO Campus ITSS Wireless team, providing technical support for the mobile technology section, integration, implementation, and problem resolution of hardware, software, and operating systems assuring the highest quality support to customers. Major duties include, but are not limited to:
  • Monitors and troubleshoot mobile device management systems availability as well as recovering data in the event of hardware or software failure.
  • Communicates complex technical requirements (orally or in writing) to non-technical personnel, in a clear, logical and concise manner briefings to senior management officials on complex/controversial issues.
  • Performs operational tasks that include but not limited to, mobile systems management, mobile user account administration, and mobile device configuration management for Good Mobile Messaging Server, and Airwatch.
  • Administers white glove support to include mobile device setup, brief training, and PKI encryption configuration for senior management, officials, and their staff.
  • Maintains system efficiency for a wide variety of Mobile Device Management (MDM) systems and components to Airwatch, Good Enterprise Mobile Messaging, and new system and mobile applications, and their mobile compliance with organizations standardization and configuration, security, and operation services.
Work Schedule: Monday - Friday, 8:00 a.m. - 4:30 p.m.
Recruitment & Relocation Incentives: Not authorized
Financial Disclosure Report: Not Required

GS-11: You must have one year of specialized experience equivalent to at least the next lower grade, GS-09, in the normal line of progression for the occupation in the organization. The Specialized Experience for this position is experience monitoring and troubleshooting mobile device management systems availability as well as recovering data in the event of hardware or software failure; providing input in Strategic planning to ensure mobile device management systems meet future customer growth models as well developing basic system specifications to meet emerging technologies; maintaining system efficiency for a wide variety of Mobile Device Management (MDM) systems and components to include Airwatch, Good Enterprise Mobile Messaging, as well as new systems and mobile applications, and their mobile compliance with organizational standardization, configuration, security, and operation services.

OR
Ph.D or equivalent doctoral degree

OR
3 full years of progressively higher level graduate education leading to a Ph.D. or equivalent doctoral degree

AND
Attention to Detail - Is thorough when performing work and conscientious about attending to detail.

Customer Service - Works with clients and customers (that is, any individuals who use or receive the services or products that your work unit produces, including the general public, individuals who work in the agency, other agencies, or organizations outside the Government) to assess their needs, provide information or assistance, resolve their problems, or satisfy their expectations; knows about available products and services; is committed to providing quality products and services.

Oral Communication - Expresses information (for example, ideas or facts) to individuals or groups effectively, taking into account the audience and nature of the information (for example, technical, sensitive, controversial); makes clear and convincing oral presentations; listens to others, attends to nonverbal cues, and responds appropriately.

Problem Solving - Identifies problems; determines accuracy and relevance of information; uses sound judgment to generate and evaluate alternatives, and to make recommendations.

This position includes a Selective Placement Factor (skill, knowledge, ability or other worker characteristic basic to - and essential for - satisfactory performance of the job). Selective Placement Factors are a prerequisite to appointment and represent minimum requirements for a position. Applicants who do not meet it are ineligible for further consideration.

The Selective Placement Factor for this position is: Experience providing technical advice, guidance, and recommendations to management and other technical specialists on critical IT issues; applying new developments to previously unsolvable mobile technology challenges; and partaking in the planning and deliver of mobile customer support services to an organization. Technical support is inclusive of mobile device and application testing, integration, implementation, problem resolution of hardware, software, and operating systems; assuring the highest quality support to customers and consideration of the national Institute of Standards and Technology (NIST) Special Publications and Federal Information Processing Standards (FIPS) compliance.

You will be rated on the following Competencies as part of the assessment questionnaire for this position:

  • Communications
  • Operations Support
  • Technical Competence
  • Technology Application


IMPORTANT: A full year of work is considered to be 35-40 hours of work per week. All experience listed on your resume must include the month and year start/end dates. Part-time experience will be credited on the basis of time actually spent in appropriate activities. Applicants wishing to receive credit for such experience must indicate clearly the nature of their duties and responsibilities in each position and the number of hours a week spent in such employment.

Experience must be IT related. Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g., Peace Corps, AmeriCorps) and other organizations (e.g., professional; philanthropic; religious; spiritual; community; student; social). Volunteer work helps build critical competencies, knowledge, and skills and can provide valuable training and experience that translates directly to paid employment. You will receive credit for all qualifying experience, including volunteer experience.

Graduate Education: Degree in computer science, engineering, information science, information systems management, mathematics, operations research, statistics, or technology management or degree that provided a minimum of 24 semester hours in one or more of the fields identified above and required the development or adaptation of applications, systems or networks.

For more information on these qualification standards, please visit the United States Office of Personnel Management's website at http://www.opm.gov/qualifications.PHYSICAL REQUIREMENTS: Work is sedentary. Some work may require walking and standing in conjunction with travel and attendance at meetings and conferences away from the work site. Some employees may carry light items, such as papers books, small parts or drive a motor vehicle. The work does not require any special physical effort.IMPORTANT: Please ensure your resume include up-to-date contact information (phone number(s), email address(s), etc.)

To apply for this position, you must provide a complete Application Package which includes:
  • Resume


The following documents are accepted, and may be required if applicable to your eligibility and/or qualifications for this position. Please use this checklist to ensure you have included all documents required for your application, such as a copy of your transcript (if using education to qualify), SF-50's (current/former Federal employees), documentation to support Veterans Preference or ICTAP/CTAP documentation (for displaced Federal employees).
  • Cover Letter
  • DD-214
  • Other
  • Other Veterans Document
  • Resume
  • SF-15
  • SF-50
  • Transcript


Veterans' Preference: When applying for Federal Jobs, eligible Veterans should claim preference for 5pt (TP), 10pt (CP/CPS/XP), or for Sole Survivor Preference (SSP) in the questionnaire. You must provide a legible copy of your DD214(s) which shows dates and character of service (honorable, general, etc.). If you are currently serving on active duty and expect to be released or discharged within 120 days you must submit documentation related to your active duty service which reflects the dates of service, character of service (honorable, general, etc.), and dates of impending separation. Additionally, disabled veterans and others eligible for 10-point preference (such as widows or mothers of eligible Veterans) must also submit an SF-15 "Application for 10 Point Veteran Preference" with required proof as stated on the form. Documentation is required to award preference. For more information on Veterans' Preference, please visit http://www.fedshirevets.gov/job/vetpref/index.aspx.
Qualifications & Requirements

GS-11: You must have one year of specialized experience equivalent to at least the next lower grade, GS-09, in the normal line of progression for the occupation in the organization. The Specialized Experience for this position is experience monitoring and troubleshooting mobile device management systems availability as well as recovering data in the event of hardware or software failure; providing input in Strategic planning to ensure mobile device management systems meet future customer growth models as well developing basic system specifications to meet emerging technologies; maintaining system efficiency for a wide variety of Mobile Device Management (MDM) systems and components to include Airwatch, Good Enterprise Mobile Messaging, as well as new systems and mobile applications, and their mobile compliance with organizational standardization, configuration, security, and operation services.

OR
Ph.D or equivalent doctoral degree

OR
3 full years of progressively higher level graduate education leading to a Ph.D. or equivalent doctoral degree

AND
Attention to Detail - Is thorough when performing work and conscientious about attending to detail.

Customer Service - Works with clients and customers (that is, any individuals who use or receive the services or products that your work unit produces, including the general public, individuals who work in the agency, other agencies, or organizations outside the Government) to assess their needs, provide information or assistance, resolve their problems, or satisfy their expectations; knows about available products and services; is committed to providing quality products and services.

Oral Communication - Expresses information (for example, ideas or facts) to individuals or groups effectively, taking into account the audience and nature of the information (for example, technical, sensitive, controversial); makes clear and convincing oral presentations; listens to others, attends to nonverbal cues, and responds appropriately.

Problem Solving - Identifies problems; determines accuracy and relevance of information; uses sound judgment to generate and evaluate alternatives, and to make recommendations.

This position includes a Selective Placement Factor (skill, knowledge, ability or other worker characteristic basic to - and essential for - satisfactory performance of the job). Selective Placement Factors are a prerequisite to appointment and represent minimum requirements for a position. Applicants who do not meet it are ineligible for further consideration.

The Selective Placement Factor for this position is: Experience providing technical advice, guidance, and recommendations to management and other technical specialists on critical IT issues; applying new developments to previously unsolvable mobile technology challenges; and partaking in the planning and deliver of mobile customer support services to an organization. Technical support is inclusive of mobile device and application testing, integration, implementation, problem resolution of hardware, software, and operating systems; assuring the highest quality support to customers and consideration of the national Institute of Standards and Technology (NIST) Special Publications and Federal Information Processing Standards (FIPS) compliance.

You will be rated on the following Competencies as part of the assessment questionnaire for this position:

  • Communications
  • Operations Support
  • Technical Competence
  • Technology Application


IMPORTANT: A full year of work is considered to be 35-40 hours of work per week. All experience listed on your resume must include the month and year start/end dates. Part-time experience will be credited on the basis of time actually spent in appropriate activities. Applicants wishing to receive credit for such experience must indicate clearly the nature of their duties and responsibilities in each position and the number of hours a week spent in such employment.

Experience must be IT related. Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g., Peace Corps, AmeriCorps) and other organizations (e.g., professional; philanthropic; religious; spiritual; community; student; social). Volunteer work helps build critical competencies, knowledge, and skills and can provide valuable training and experience that translates directly to paid employment. You will receive credit for all qualifying experience, including volunteer experience.

Graduate Education: Degree in computer science, engineering, information science, information systems management, mathematics, operations research, statistics, or technology management or degree that provided a minimum of 24 semester hours in one or more of the fields identified above and required the development or adaptation of applications, systems or networks.

For more information on these qualification standards, please visit the United States Office of Personnel Management's website at http://www.opm.gov/qualifications.
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Contact Information
Contact Name:
Company Name: Deputy Assistant Secretary for Information and Technology
Phone Number:
Fax Number:
Contact Email:CAVHS.DEU@VA.GOV
Website:http://www.ecentralmetrics.com/url/?u=46399551051%2D39&r=http%3A%2F%2Fwww%2Evacareers%2Eva%2Egov%2Fjob%2Dsearch%2Fjob%2Ddetail%2Easp%3Fjob%3D310713
Company Description:

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