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Job Title: Advanced Medical Support Assistant
Company Name: Veterans Affairs, Veterans Health Administration
Location: Richmond, VA
Position Type: Full Time
Post Date: 02/07/2018
Expire Date: 04/08/2018
Job Categories: Administrative and Support Services, Agriculture, Forestry, & Fishing, Computers, Software, Finance/Economics, Healthcare, Practitioner and Technician, Information Technology, Insurance, Real Estate, Medical, Writing/Authoring
Job Description
Advanced Medical Support Assistant

This is a vacancy announcement for Advance Medical Support Assistants at the Hunter Holmes McGuire Veterans Affairs Medical Center in Richmond, Virginia. Incumbents will support and serve in Radiology Service of the Richmond Facility as an Advanced Medical Support Assistant in Specialty Area Clinics. Incumbent duties include, but are not limited to:

1. Serves as the initial point-of-contact for all questions, information and problem resolution in the areas of patient appointing, ordering supplies, patient travel, files management, correspondence preparation, time and attendance, and office automation systems i.e, VISTA and CPRS, and serve as initial contact for inquiries regarding VAMC processes and procedures.

2. Participates in program planning support work such as making recommendations regarding inefficiencies ordering supplies, and inventory tracking.

3. Uses an electronic appointment system, calendar or spreadsheet software to schedule appoints and meeting by blocking appointment; transmits and receives documents and messages electronically.

4. Responsible for ordering supplies and equipment at the request of the Supervisor or Lead Medical Support Assistant.

5. Uses a high degree of tact and diplomacy when dealing with patients and families.

6. Arranges schedules for vendors and technical representatives.

7. Prepares graphics, photos/slides, and creates tables and graphs based on statistical data for use in presentations at meetings, workshops and conferences.

8. Calls to schedule appointments and cancel appointments. Phoning and interacting with the staff from other departments within this facility i.e. supply, fiscal, property management, bio-medical, medical, nursing, engineering, payroll, travel, and surgical.

9. Ensures veteran demographic and insures information is current and accurate by interviewing the patient or kin at check-in and determines eligibility for travel payments and insurance information. Completes appropriate forms and directs patient to health benefits, if required.

10. Obtains appropriate patient forms and scans medical documentation into the patient's chart.

Work Schedule: Work schedule: Various tours of duty are available and may include either day, evening, or nights; to include weekends and holidays. Management reserves the right to determine and/or change tour of duty
Fair Labor Standards Act: FLSA (Non-Exempt)
Supervisory Position : No
Bargaining Unit Position: Yes
Financial Disclosure Report: Not Required

Basic Requirements:
  • Citizenship: United States Citizenship: Non-citizens may only be appointed when it is not possible to recruit qualified citizens in accordance with VA Policy.
  • Experience and Education:
    Six months experience of clerical, office or other work that indicates the ability to acquire the particular knowledge and skills needed to perform the duties of the position.
  • Must be proficient in spoken and written English as required by 38 U.S.C. 7402(d), and 7407(d).
Grade Determinations GS-6: One (1) year of specialized experience that equipped you with the knowledge, skills and abilities to successfully perform the duties of the position. To be creditable, the experience must have been equivalent to the GS-5 in Federal service. Examples of qualifying experience includes, providing administrative support, problem resolution in the areas of patient appointing, ordering supplies, patient travel, files management, correspondence preparation, time and attendance, office automation, obtaining statistical data from published reports and manipulating data to produce tables and charts for program management and administrative use.
NOTE: Evidence of specialized experience must be supported by detailed documentation on your resume. In addition you must demonstrate the following knowledge, skills and abilities in your detailed resume:

1. Ability to collaborate, communicate, set priorities and organize work in order to meet deadlines, ensuring compliance with established processes, policies and regulations.
2. Ability to communicate tactfully and effectively, both orally and in writing, in order to meet program objectives. This may include preparing reports in various formats and presenting data to various organizational levels.
3. Advanced knowledge of the technical health care process as it relates to access to care.
4. Advanced knowledge of managing a clinic. This includes independently utilizing reference sources, decision making, and empowering the team to collaborate and resolve problems with a complex systems environment.
5. Advanced knowledge of policies and procedures associated with operational activities that affect the patient flow, patient care and the revenue process
6. Advanced knowledge of medical terminology due to the technical nature of language utilized by clinicians.

Education for experience not substituted at this grade level.
Education and experience not combined at this grade level.

REFERENCES: VA Handbook 5005/23, Part II, Appendix G45, MEDICAL SUPPORT ASSISTANT QUALIFICATIONS STANDARD, dated June 7, 2012.

The full performance level of this vacancy is 6. The actual grade at which an applicant may be selected for this vacancy is GS-6Physical Requirements: The work is generally sedentary. Typically, the incumbent sits comfortably to do the work however there may be some walking, standing, bending, carrying of light items such as paper, books or small parts. No special physical demands are required to do the work.

To apply for this position, you must provide a complete Application Package which includes:

  • Resume


VA Form 10-2850c Application for Associated Health Occupations can be found at: http://www.va.gov/vaforms/search_action.asp?FormNo=2850&tkey=&Action=Search. Required at application

The following documents are accepted, and may be required if applicable to your eligibility and/or qualifications for this position. Please use this checklist to ensure you have included all documents required for your application, such as a copy of your transcript (if using education to qualify), SF-50's, documentation to support Veterans Preference or ICTAP/CTAP documentation (for displaced Federal employees).

  • Cover Letter
  • Resume


Veterans' Preference: When applying for Federal Jobs, eligible Veterans should claim preference for 5pt (TP), 10pt (CP/CPS/XP), or for Sole Survivor Preference (SSP) in the questionnaire. You must provide a legible copy of your DD214(s) which shows dates and character of service (honorable, general, etc.). If you are currently serving on active duty and expect to be released or discharged within 120 days you must submit documentation related to your active duty service which reflects the dates of service, character of service (honorable, general, etc.), and dates of impending separation. Additionally, disabled veterans and others eligible for 10-point preference (such as widows or mothers of eligible Veterans) must also submit an SF-15 "Application for 10 Point Veteran Preference" with required proof as stated on the form. Documentation is required to award preference. For more information on Veterans' Preference, please visit http://www.fedshirevets.gov/job/vetpref/index.aspx.
Qualifications & Requirements
Basic Requirements:
  • Citizenship: United States Citizenship: Non-citizens may only be appointed when it is not possible to recruit qualified citizens in accordance with VA Policy.
  • Experience and Education:
    Six months experience of clerical, office or other work that indicates the ability to acquire the particular knowledge and skills needed to perform the duties of the position.
  • Must be proficient in spoken and written English as required by 38 U.S.C. 7402(d), and 7407(d).
Grade Determinations GS-6: One (1) year of specialized experience that equipped you with the knowledge, skills and abilities to successfully perform the duties of the position. To be creditable, the experience must have been equivalent to the GS-5 in Federal service. Examples of qualifying experience includes, providing administrative support, problem resolution in the areas of patient appointing, ordering supplies, patient travel, files management, correspondence preparation, time and attendance, office automation, obtaining statistical data from published reports and manipulating data to produce tables and charts for program management and administrative use.
NOTE: Evidence of specialized experience must be supported by detailed documentation on your resume. In addition you must demonstrate the following knowledge, skills and abilities in your detailed resume:

1. Ability to collaborate, communicate, set priorities and organize work in order to meet deadlines, ensuring compliance with established processes, policies and regulations.
2. Ability to communicate tactfully and effectively, both orally and in writing, in order to meet program objectives. This may include preparing reports in various formats and presenting data to various organizational levels.
3. Advanced knowledge of the technical health care process as it relates to access to care.
4. Advanced knowledge of managing a clinic. This includes independently utilizing reference sources, decision making, and empowering the team to collaborate and resolve problems with a complex systems environment.
5. Advanced knowledge of policies and procedures associated with operational activities that affect the patient flow, patient care and the revenue process
6. Advanced knowledge of medical terminology due to the technical nature of language utilized by clinicians.

Education for experience not substituted at this grade level.
Education and experience not combined at this grade level.

REFERENCES: VA Handbook 5005/23, Part II, Appendix G45, MEDICAL SUPPORT ASSISTANT QUALIFICATIONS STANDARD, dated June 7, 2012.

The full performance level of this vacancy is 6. The actual grade at which an applicant may be selected for this vacancy is GS-6
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Contact Information
Contact Name:
Company Name: Veterans Affairs, Veterans Health Administration
Phone Number:
Fax Number:
Contact Email:lynn.shepley@va.gov
Website:http://www.ecentralmetrics.com/url/?u=70159546263%2D38&r=http%3A%2F%2Fwww%2Evacareers%2Eva%2Egov%2Fjob%2Dsearch%2Fjob%2Ddetail%2Easp%3Fjob%3D310308
Company Description:

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