The purpose of this position is to design and implement
facility maintenance management programs for portfolio of properties, balancing
client priorities in the areas of cost, business and operational risk.
supports the Account Team in carrying out its service delivery by supporting
the client objectives, and ensuring the compliance with our contractual
obligations and CBRE standards. The objectives of the individual
team members and collective team focus on 6 key areas: Financial Management,
Operational and Financial Compliance, GWS Account Management, Communications, Technology
and Customer Service.
· Supports account programs aimed to ensure safety
and compliance with national, state and local codes and regulations.
Examples include fire and life safety, environmental, or industry/client
specific third-party compliance standards such as JCAHO, ISO 14001, cGMP, etc.
Develops operational service delivery solutions
to include documented playbooks, account operations plan, etc. Monitors
effectiveness of maintenance efforts for facilities as assigned, ensuring work
is completed in accordance with account KPI’s (Key Performance Indicators).
and administer the CMMS database administration, CMMS system maintenance,
client reporting, dashboard reporting and troubleshooting.
and assist with finance for forecasting, client budgeting, expense management,
site level financial reviews, and client reporting.
Evaluates outsource provider "hard
services" contracts to ensure best pricing and service level
performance. Coordinates RFP process through client and sourcing groups.
Responsible for development and training to all
field and management staff in areas of operational and technical requirements
on a client account which includes service performance, technology, safety and
compliance, cost savings initiatives, and regulatory requirements.
health and safety environmental such as training programs, HSE communications,
TRIR management, incident investigations, and overall account HSE plan.
the client communication plan, value reporting, client relationship map, and
SharePoint site administration.
Manages the planning, organization, and controls
for a major functional area or department. May be responsible for a mix of
direct and matrix reports.
Approves subordinate's recommendations for
staff recruitment, selection, promotion, advancement, corrective action and
Effectively recommends same for direct reports
to next level management for review and approval. Monitors appropriate
staffing levels and reports on utilization and deployment of human
Leads and supports staff in areas of staffing,
selection, training, development, coaching, mentoring, measuring, appraising
and rewarding performance and retention. Leads by example and models
behaviors that are consistent with the company's values.
Oversee all company assets assigned to account
team, such as vehicles, wireless devices, computers, etc.
· Bachelor's degree and/or Technical degree from a
four-year college or university and a minimum of eight years of related
experience and/or training.
Prior Supervisory Management experience
Ability to comprehend, analyze, and interpret
the most complex business documents. Ability to respond effectively to the most
Ability to write reports, manuals, speeches and
articles using distinctive style.
Ability to make effective and persuasive
presentations on complex topics to employees, clients, top management and/or
Ability to motivate and negotiate effectively
with key employees, top management, and client groups to take desired action.
Requires in-depth knowledge of financial terms
and principles. Reviews complex financial/business analysis and reports
prepared by subordinates.
Ability to analyze the most complex
business/financial data and develop innovative solutions. Develops and
implements financial policies and procedures. Approves and oversees department
Ability to solve advanced problems and deal with
a variety of options in complex situations. Requires expert level analytical
and quantitative skills with proven experience in developing strategic
solutions for a growing matrix-based multi-industry sales environment.
Draws upon the analysis of others and makes
recommendations that have a direct impact on the company.
Decisions made with in-depth understanding and
interpretation of procedures, company policies and business practices to
achieve complex results.
Responsible for setting project, department
and/or division deadlines.
Errors in judgment may cause long-term impact to
line of business and/or overall company.
With access to
top-tier market intelligence, planning, local site selection and asset
strategies, our Global Workplace Services offering includes Enterprise
Facilities Management (EFM), Project Management (PJM), Advisory &
Transaction Services (A&T), and Management Consulting. We offer end-to-end expertise across all
workplace types, scalable delivery, a commitment to world-class safety and
ongoing innovations in building efficiencies, energy conservation and CBRE