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Job Title: Specialist Process Integrity – Deductions/Collections
Company Name: Kellogg
Location: GRAND RAPIDS, MI United States
Position Type: Full Time
Post Date: 01/03/2018
Expire Date: 01/24/2018
Job Categories: Arts, Entertainment, and Media, Customer Service and Call Center, Law Enforcement, and Security, Logistics
Job Description
Specialist Process Integrity – Deductions/Collections
Kellogg Business Services Company
seeks a Specialist Process Integrity – Deductions/Collections in Grand Rapids,
Michigan.

Summary of Duties

Provide customer service for the deductions/collections
process for Kellogg's customers located in the US and Canada. Perform reviews to ensure compliance and act
as point person for internal/external process reviews. Responsible for customer service for the
following processes: Order Management, 1st pass classification; trade
deductions (pricing, off invoicing); non-trade deductions (i.e. logistics
fees/late deliveries and bracket pricing); collections & bad debt
management. Ensure proper process is followed for the escalation of the
following items: credit holds; stock allocation - order prioritization;
internal inquiries & complaints; escalations from BO. Utilize computer systems
and policies for credit & collection and work with other Business Units on
implementation of these systems to ensure smooth integration (Collections End
and Canadian Deductions transition from Offshore Third Party to Global Service
Center located in Grand Rapids, Michigan). Create Deduction Management
workflows, processes and desk top procedures specific to the Canadian
business. Maintain a seamless and
satisfying internal and external customer experience for all interactions with
the Kellogg Center. Identify continuous improvement opportunities challenging
the norm and being innovative in order to drive efficiencies and decrease
costs.

Qualifications

Minimum of a High School Diploma
or GED and 3 years of customer service experience with related
deductions/collections processes required.

Please
apply to Kellogg Business Services Company, a division of Kellogg Company, at www.kelloggcareers.com. Ref # ORD000340.

We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, ethnicity, disability, religion, national origin, gender, gender identity, gender expression, marital status, sexual orientation, age, protected veteran status, or any other characteristic protected by law.

Where required by state law and/or city ordinance; this employer will provide the Social Security Administration (SSA) and, if necessary, the Department of Homeland Security (DHS), with information from each new employee’s Form I-9 to confirm work authorization. For additional information, please follow this Link at https://e-verify.uscis.gov/emp/media/resourcesContents/EverifyPosterEnglish.pdf for English or this Link at http://e-verify.uscis.gov/emp/media/resourcesContents/EverifyPosterSpanish.pdf for Spanish.

**Title:** _Specialist Process Integrity – Deductions/Collections_

**Location:** _USA-MI-Grand Rapids_

**Requisition ID:** _ORD000340_

**Job Function:** _Order Management_

**Job Type:** _Professional_

**Closing Date:** _Mar 10, 2018, 11:59:00 PM_

**Relocation Assistance:** _No_
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Contact Information
Company Name: Kellogg
Website:https://kelloggs.taleo.net/careersection/jobdetail.ftl?job=ORD000340&lang=en&src=PA-11460
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