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Job Title: Regional Head – Card Product Management
Company Name: HSBC
Location: Chicago, IL
Position Type: Full Time
Post Date: 02/19/2018
Expire Date: 03/21/2018
Job Categories: Accounting/Auditing, Advertising/Marketing/Public Relations, Banking, Finance/Economics, Financial Services, Information Technology, Installation, Maintenance, and Repair, Legal, Sales, Executive Management, Research & Development
Job Description
Regional Head – Card Product Management
Global Payments and Cash Management (PCM) is one of HSBC's global product lines generating over 10% of Group revenues. Supporting Commercial Banking (CMB) and Global Banking and Markets (GBM), our business is made up of almost 10,000 people in more than 55 countries, and is uniquely positioned to help clients make and receive payments, across borders and regulations, in multiple currencies. Our expertise in this area has been recognised by the industry’s most prominent publications as the best global cash manager for corporate and financial institutions in consecutive years.
 
The success of this business is strongly dependent on the development, execution, and commercialization of the suite of cash management and payment products. The role will manage strategic initiatives and will assist in developing and implementing PCM product performance and strategies, ensuring alignment with global PCM product standards and propositions. The incumbent will work within a matrixed organization to deliver critical infrastructure, project deliverables, and client solutions, serving as a key subject matter expert in a continuously evolving competitive and regulatory landscape.
 
Impact on the Business
  • Responsible for oversight of short-term and long-term Product strategies leveraging regional Product execs to provide insight and clarity of regional and local customer needs, and the regulatory environment
  • Drive PCM innovation
  • Align and prioritize Information Technology (IT) Investment requirements during the Annual Operating Plan (AOP) planning process
  • Attract talented resources and utilize effectively but indirectly regional resources where required
  • Drive product rationalization where appropriate
  • Drive improvements in business profitability through the implementation of standardized metric based management process covering all aspects of product performance including cost accounting and risk management
  • Develop and drive specific commercialization activities creating tools to support sales and client service teams in educating and marketing our global Product capabilities
  • Ensure consistent approach to implementing tariffs
Customers / Stakeholders
  • Driving effective interaction across organizational boundaries, including sales, client services, marketing, operations, Information Technology (IT), Legal, Business Risk Control Management (BRCM), Finance, and Compliance to deliver optimized customer experiences
  • Develop and maintain good contact with the external PCM market, e.g., partner organizations, industry associations, customers, competitors, regulators, and vendors to ensure that our strategy remains relevant and effective
  • Deliver fair outcomes for our customers and ensure own conduct maintains the orderly and transparent operation of financial markets
Leadership & Teamwork
  • Develop and communicate a clear vision for the PCM business that is aligned to the overall HSBC vision, Values and goals, and inspires and engages people to create an inclusive, high performing, customer-centred culture
  • Lead, develop and motivate the leadership team to attract, retain and develop the capacity, capability and talent to provide for succession and ensure delivery of business objectives
  • Set expectations, share best practice and manage, monitor, coach and develop leaders and others to ensure that they maximise their performance, meet the required standards, and continuously develop their capabilities and experience
  • Lead and encourage constructive cross-country and cross-business teamwork by demonstrating collaboration and matrix management in action and taking prompt action to address any activities and behaviours that are not consistent with HSBC's diversity policy and/or the best interests of the business and its customers
Operational Effectiveness & Control
  • Lead the continuing development, implementation and improvement of the processes, structures, capabilities, capacity and infrastructure needed to deliver agreed plans and targets, collaborating with colleagues to maximise end to end integration, effectiveness and efficiency
  • Establish and maintain a robust and efficient control environment across PCM to ensure good operational, financial and project management and compliance with HSBC policy and procedures, together with early identification and effective resolution or escalation of issues that arise
  • Lead the development, implementation and maintenance of a PCM management information, analysis and reporting framework that supports and informs timely and effective business management and decision making at all levels
  • Lead the implementation and oversight of PCM policy and governance frameworks, procedures, practices and standards to ensure quality, effective risk management and regulatory compliance
Management of Risk
  • The jobholder will ensure the fair treatment of our customers is at the heart of everything we do, both personally and as an organisation.
  • This will be achieved by consistently displaying the behaviours that form part of the HSBC Values and culture and adhering to HSBC risk policies and procedures, including notification and escalation of any concerns and taking required action in relation to points raised by audit and/or external regulators.
  • The jobholder is responsible for managing and mitigating operational risks in their day to day operations. In executing these responsibilities, the Group has adopted risk management and internal control structure referred to as the ‘Three Lines of Defence’. The jobholder should ensure they understand their position within the Three Lines of Defence, and act accordingly in line with operational risk policy, escalating in a timely manner where they are unsure of actions required.
  • Through the implementation the Global AML, Sanctions and ABC Policies, supporting Guidance, and Line of Business Procedures the jobholder will make informed decisions in accordance with the core principles of HSBC's Financial Crime Risk Appetite.
  • The following statement is only for roles with core responsibilities in Operational Risk Management (Risk Owner, Control Owner, Risk Steward, BRCM, and Operational Risk Function
  • The jobholder has responsibility for overseeing and ensuring that Operational risks are managed in accordance with the Group Standards Manual, Risk FIM, & relevant guidelines & standards.  The jobholder should comply with the detailed expectations and responsibilities for their core role in operational risk management through ensuring all actions take account of operational risks, and through using the Operational Risk Management Framework appropriately to manage those risks.
  This will be achieved by:
  • Continuously reassessing risks associated with the role and inherent in the business, taking account of changing economic or market conditions, legal and regulatory requirements, operating procedures and practices, management restructurings, and the impact of new technology.
  • Ensuring all actions take account of the likelihood of operational risk occurring, addressing areas of concern in conjunction with Risk and relevant line colleagues, and also by ensuring that actions resulting from points raised by internal or external audits, and external regulators, are correctly implemented in a timely fashion.
Observation of Internal Controls
  • The jobholder will adhere to, and be able to demonstrate adherence to, internal controls and will implement the Group compliance policy by adhering to all relevant processes/procedures.
  • The term ‘compliance’ embraces all relevant financial services laws, rules and codes with which the business has to comply. This will be achieved by adherence to all relevant procedures, keeping appropriate records and, where appropriate, by the timely implementation of internal and external audit points, including issues raised by external regulators.
  • The following statement is only for roles with managerial or specific Compliance responsibilities
  • The jobholder will implement measures to contain compliance risk across the business area. This will be achieved by liaising with Compliance department about business initiatives at the earliest opportunity. Also and when applicable, by ensuring adequate resources are in place and training is provided, fostering a compliance culture and optimising relations with regulators.


HSBC is blazing the trail for African-American colleagues, check it out: https://youtu.be/NnvZ77DbfXQ

As you complete your online application, please use source code: Historically Black Colleges and Universities. If you would like to notify HSBC's Diversity Recruiting team of your application, please e-mail diversity.recruiting@us.hsbc.com.

Qualifications & Requirements
EEO/AA/Minorities/Women/Disability/Veterans
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Contact Information
Company Name: HSBC
Website:http://hbcuconnect.com/resumes/?cid=61&job_id=11472228
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