People Places Events In History Terms Organizations
Home Invites Members Groups Events Careers Videos News Photos Blogs Polls Forums Chat
Home > Career Center > Job Seekers > Job Search
Job Title: MANAGER PHARMACY DEPARTMENT
Company Name: WALGREENS
Location: Duncanville, TX United States
Position Type: Full Time
Post Date: 11/18/2017
Expire Date: 12/21/2017
Job Categories: Accounting/Auditing, Biotechnology and Pharmaceutical, Customer Service and Call Center, Finance/Economics, Healthcare, Other, Healthcare, Practitioner and Technician, Installation, Maintenance, and Repair, Insurance, Retail/Wholesale, Counseling, Executive Management, Research & Development, Medical
Job Description
MANAGER PHARMACY DEPARTMENT
Job Responsibilities/Tasks

Customer Experience
  • Engages customers and patients by greeting them and offering assistance with products and services. Resolves customer issues in a timely manner and answers questions to ensure a positive customer experience.
  • Models and shares customer service best practices with all team members to deliver a distinctive and delightful customer experience, including interpersonal habits (e.g., greeting, eye contact, courtesy, etc.) and Walgreens service traits (e.g., offering help proactively, identifying needs, servicing until satisfied, etc.).
  • Develops strong relationships with most valuable customers by anticipating customer needs and proactively offering services. Leads efforts to enhance customer experience by increasing focus on healthcare services (e.g. patient consultation, medication management, drug therapy reviews, and perform retail, clinical, or wellness services such as immunizations, flu shots, and diabetes awareness) thereby promoting the shift of the pharmacy role from transactional to interpersonal.
  • Participates and assists in community events as requested by Store Manager or Healthcare Supervisor.
Operations
  • Counsels patients and answers their questions regarding usage of medicine, side effects, interactions, contraindications, patient information privacy, generics, less expensive medicines, over-the-counter products, and refers to medical provider as needed to ensure medication is taken correctly, health needs addressed, and satisfaction with service.
  • Performs pharmacist tasks including compounding, drug therapy reviews, verification, and medication management. Reviews, interprets and accurately dispenses prescribed medications when necessitated by workload.
  • Ensures the pharmacy operates in accordance to regulations, company policies and standards. Responsible for establishing procedures that promotes the efficient workflow of the pharmacy including overseeing the staff scheduling, assigning roles, coordinating activities and soliciting employee suggestions. Responsible for the opening and closing of the pharmacy and shift change and scheduling duties.
  • Ensures the use of all elements of the Good Faith Dispensing policy in conjunction with state and federal controlled substance laws when filling prescriptions. The Product Review/Retail Fill Process Pharmacist has the ultimate responsibility for ensuring that the elements of Good Faith are present.
  • Collaborates with Store Manager to define and develop new strategic business opportunities.
  • Maintains current knowledge of information technology associated with pharmacy systems such as Intercom Plus, registers, robots, StoreNET to provide support to customers as well as pharmacy staff. Proposes and implements enhancements to pharmacy systems to further promote productivity.
  • Ensures the accurate processing of insurance claims to resolve customer issues and prevent payment rejections. Follows-up with insurance companies as well as medical providers and conducts or participates in 3rd party audit.
  • Follows-up with medical providers’ offices to clarify prescribed medications, dosages, refills, interactions and allergies to suggest alternative medications, and answer medical provider questions.
  • Performs retail, clinical, and wellness services such as immunizations, flu shots, diabetes awareness and other preventive healthcare services.
  • Partners with Central Pharmacy Operations for customer registration, 3rd party reviews, and assists with resolving customer issues to support the Well Experience locations. In virtual environments, conducts virtual product review by following specific company procedures and guidelines (e.g. using specific photographs taken by the technicians sent electronically during the F4 process and reduce transactional tasks).
  • Manages the maintenance, housekeeping, and improvement of the pharmacy department including repairs, cleaning, new equipment and changes to the layout to ensure a functioning, presentable and efficient pharmacy.
  • Prepares, maintains and submits all records, reports, and other documentation as required by state and federal laws to run the pharmacy business (e.g. operating statements, performance indicator reports, supervision notes, deletions, transfers, etc.).
People & Performance Management
  • Collaborates with store manager on pharmacy staff hiring and carries out discipline and termination as necessary.
  • Partners with Store Manager to establishing expectations and goals while promoting teamwork. Monitors and recognizes pharmacy employee progress and implements rewards programs while fostering a shared vision. Optimizes customer experience through focused coaching and performance behaviors.
  • Manages pharmacy staff performance by conducting formal performance reviews, oversees and ensures the training of pharmacy employees (e.g. using the correct processes and tools in order to drive efficiency in the pharmacy, leading and driving technician tasks and activities). Ensures compliance with employment laws.
  • Identifies and develops high potential team members and collaborates with store manager to proactively managing career progression.
  • Addresses employee relations concerns and maintains morale by checking on employee welfare, addressing complaints, conflicts and ensures positive employee-management relationship.
Training & Personal Development
  • Maintains and enhances current knowledge and skills related to pharmacy and healthcare by reading pharmacy related journals, company publications, and communications. Maintains awareness of developments in retail and management and pursues best practices that would enhance performance and business acumen.
  • Obtains necessary certifications, education credits and training such as People Plus Learning modules as required by the Company.
  • Seeks professional development by monitoring one’s performance, solicits for constructive feedback, and leverages healthcare supervisor and store manager as mentor and coach.
Communications
  • Supports the Store Manager by communicating relevant corporate health and wellness services or strategy information to pharmacy staff.
Business Performance Management
  • Responsible for analyzing performance data including pharmacy financial, customer service, and inventory. Manages pharmacy asset protection activities and oversees inventory management. Reviews KPI’s with Pharmacist, Store Manager and Healthcare Supervisor. Identifies pharmacy performance trends and opportunities for improvement.
Business Planning
  • Develops and maintains good relationships with local medical community including physicians, nurses, and other health care providers. Reaches out to the community to promote the pharmacy business and further enhance growth opportunities. Supports Store Manager in expanding health and wellness awareness in the community.
Share |
Contact Information
Company Name: WALGREENS
Website:https://jobs.walgreens.com/job/-/-/1242/6273589
Apply Now | Forward Job to a Friend | More Jobs From This Employer
Employer Showcase
>> more | add
Latest Jobs
Business Analytics Specialist, Strategy and Commercial Analytics with Microsoft in Redmond, WA.
Data Scientist with Microsoft in Various, US.
Business Insights Manager with Microsoft in Redmond, WA.
Program Manager, Commercial Software Engineering (CSE) with Microsoft in Redmond, WA.
Assistant Professor of Education with Longwood University in Farmville, VA.
>> more | add
Latest Member Activity
eric jackson just edited his profile. 02:45PM
eric jackson just became a new member. 12:01AM
gregory boulware, esq. just commented on a blog entitled '~ out from the shadows ~'. 10:26PM
unkel ruckus just commented on a article entitled 'looking for a new career? cbre is hiring on hbcuconnect.com!!'. 08:06PM
unkel ruckus just commented on a article entitled 'curipow offers new social network for african americans with empowering historical data'. 08:05PM
unkel ruckus just commented on a article entitled 'tell them we are rising: the story of black colleges and universities'. 08:05PM
unkel ruckus just commented on a article entitled 'former texas southern university athlete and coach inducted into swac hall of fame'. 08:04PM
unkel ruckus just commented on a blog entitled '~ "propaganda" ~'. 08:13PM
unkel ruckus just posted a poll entitled 'back to the motherland'. 08:00PM
tazadaq shaah just posted a blog entitled 'a vidoe spotting the signs of borderline personality disorder b d p i hate you don't leave me'. 02:33PM
unkel ruckus just commented on a blog entitled 'the everyday love dare journey day 58 water your love'. 10:02PM
michaell snoddy just became a new member. 11:02AM
>> more | invite friends