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Job Title: Supervisory Medical Support Assistant (Buffalo)
Company Name: Veterans Affairs, Veterans Health Administration
Location: Buffalo, NY
Position Type: Full Time
Post Date: 11/09/2017
Expire Date: 01/08/2018
Job Categories: Customer Service and Call Center, Healthcare, Other, Healthcare, Practitioner and Technician, Human Resources, Information Technology, Internet/E-Commerce, Research & Development, Medical, Web Technology, Nonprofit and Volunteer Services
Job Description
Supervisory Medical Support Assistant (Buffalo)

Supervisory MSAs plan and direct programs at medical centers and/or satellite outpatient clinics and have full supervisory responsibility. Assignments at this level include, but are not limited to: assigning and evaluating the work of subordinate staff; resolving complex problems to ensure patient services are met; evaluating new products, equipment, and systems in order to make recommendations for improved operations; identifying educational or training needs; making final decisions on selections; evaluating performance, and taking disciplinary action when necessary. The employee has full administrative and professional responsibility for planning and directing the MSA's activities. Responsible for extracting and analyzing data in order to provide reports in support of performance measures to senior management. For all assignments above the full performance level, the higher level duties must consist of significant scope, administrative independence, complexity (difficulty) and range of variety as described in this standard at the specified grade level and be performed by the incumbent at least 25% of the time.

Work Schedule: Typically 8:00 am to 4:30 pm Monday-Friday with some evening and weekend coverage possible,subject to change based on agency needs.



Basic Requirements:

* Citizenship: U.S. citizen. (Non-citizens may be appointed when it is not possible to recruit qualified citizens in accordance with VA Handbook 5005, Part II, Chapter 3, Section A, Paragraph 3g.)

Experience.

One year of experience equivalent to the next lower grade level.

Demonstrated Knowledge, Skills, and Abilities.

Candidates must demonstrate the KSAs below

1. Ability to provide the full range of administrative and supervisory duties which includes assignment of work, performance evaluations, selection of staff, and recommendation of awards and/or advancements.

2. Ability to collaborate, communicate, and demonstrate customer service and interpersonal skills with all healthcare professionals to ensure quality/continuity of care and ensure compliance with established policies and regulations.

3. Ability to providebriefings, orientations, and staff development and training.

4. Ability to delegate authority, evaluate and oversee people and programs, accomplish program goals, and adapt to changing priorities.

Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g., Peace Corps, AmeriCorps) and other organizations (e.g., professional; philanthropic; religions; spiritual; community; student; social). Volunteer work helps build critical competencies, knowledge, and skills and can provide valuable training and experience that translates directly to paid employment. You will receive credit for all qualifying experience, including volunteer experience.



References:VA Handbook 5005/53,Part II, Appendix G45. This can be found in the local Human Resources Office.

Physical Requirements: See VA Directive and Handbook 5019.

VA Form 10-2850c - Application for Associated Health Occupations (required). Available at the VA Forms website: http://www.va.gov/vaforms/search_action.asp?FormNo=10-2850&tkey=&Action=Search.

All applicants are required to submit the following supporting document type(s):
*Other(VA Form 10-2850C Application for Associated Health Occupations)
*Resume

Applicants may also submit the following supporting document type(s),which may not be required for all applicants:


*Cover Letter
*DD-214
*Other Veterans Document
*SF-15
*SF-50
*Transcript

Please use this checklist to make sure you have included other documents required for your application, such as a copy of your transcript (if using education to qualify), documentation to support Veterans Preference claims, or ICTAP/CTAP documentation (for displaced Federal employees). You will not be contacted for additional information.

Veterans' Preference: When applying for Federal Jobs, eligible Veterans should claim preference on the Occupational Questionnaire in the section provided and provide a legible copy of your DD214(s) and/or documentation related to your active duty service which shows dates of service, character of service (honorable, general, etc.), or dates of impending separation. Additionally, disabled veterans and others eligible for 10-point preference (such as widows or mothers of eligible Veterans) must also submit an SF-15 "Application for 10 Point Veterans Preference" with required proof as stated on the form. For more information, please visit http://www.fedshirevets.gov/job/vetpref/index.aspx.

Faxing Applications or Supporting Documents: You are encouraged to apply online. Applying online will allow you to review and track the status of your application. If you are unable to apply online or unable to upload your supporting documents to your online application, follow the directions located at the following site: Fax Options. The Vacancy ID of the job opportunity announcement is 2023011.

NOTE: If you applied online and your application is complete, do not fax the paper application (1203-FX) as this will overwrite your prior online responses and may result in you being found ineligible.

Qualifications & Requirements

Basic Requirements:

Citizenship: U.S. citizen. (Non-citizens may be appointed when it is not possible to recruit qualified citizens in accordance with VA Handbook 5005, Part II, Chapter 3, Section A, Paragraph 3g.)

Experience.

One year of experience equivalent to the next lower grade level.

Demonstrated Knowledge, Skills, and Abilities.

Candidates must demonstrate the KSAs below

1. Ability to provide the full range of administrative and supervisory duties which includes assignment of work, performance evaluations, selection of staff, and recommendation of awards and/or advancements.

2. Ability to collaborate, communicate, and demonstrate customer service and interpersonal skills with all healthcare professionals to ensure quality/continuity of care and ensure compliance with established policies and regulations.

3. Ability to providebriefings, orientations, and staff development and training.

4. Ability to delegate authority, evaluate and oversee people and programs, accomplish program goals, and adapt to changing priorities.

Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g., Peace Corps, AmeriCorps) and other organizations (e.g., professional; philanthropic; religions; spiritual; community; student; social). Volunteer work helps build critical competencies, knowledge, and skills and can provide valuable training and experience that translates directly to paid employment. You will receive credit for all qualifying experience, including volunteer experience.



References:VA Handbook 5005/53,Part II, Appendix G45. This can be found in the local Human Resources Office.

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Contact Information
Contact Name:
Company Name: Veterans Affairs, Veterans Health Administration
Phone Number:
Fax Number:
Contact Email:JUANITA.HOWIE@VA.GOV
Website:http://www.ecentralmetrics.com/url/?u=83749055216%2D312&r=http%3A%2F%2Fwww%2Evacareers%2Eva%2Egov%2Fjob%2Dsearch%2Fjob%2Ddetail%2Easp%3Fjob%3D295281
Company Description:

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