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Job Title: Supervisory Health Science Specialist
Company Name: Veterans Affairs, Veterans Health Administration
Location: Atlanta, GA
Position Type: Full Time
Post Date: 11/09/2017
Expire Date: 01/08/2018
Job Categories: Agriculture, Forestry, & Fishing, Social Services, Customer Service and Call Center, Finance/Economics, Financial Services, Human Resources, Information Technology, Military, Counseling, Nonprofit and Volunteer Services
Job Description
Supervisory Health Science Specialist

The Supervisory Health Science Specialist - Crisis Hotline Responder works within the National Veterans Crisis Line to provide program coordination and leadership within the multidisciplinary team. The program's mission is to improve the health care of veterans through provision of immediate and anytime telephone access to qualified Mental Health clinicians offering support, assessment, triage, service linkage and referrals. The incumbent will work closely with the call center staff, facility and clinical leadership, VHA Suicide Prevention Coordinators, and related community resources. Major duties and responsibilities include, but are not limited to:

  • Provides leadership and supervision to a large staff of Suicide Hotline Responders;
  • Monitors adherence to regulations, policies, procedures and program guidelines;
  • Develops and implements policies and procedures to ensure efficient and safe operations of the Suicide/Mental Health Crisis Hotline Program;
  • Develops Performance Improvement program;
  • Manages program resources (financial, human, material or informational resources);
  • Completes structured diagnostic and clinical assessments;
  • Reviews assessments completed by staff for accuracy and completeness;
  • Obtains missing information when necessary;
  • Provides guidance and advice to subordinates;
  • Identifies appropriate services to patients in crisis.
Work schedule: Varied work schedule to include evenings, night shifts, weekends and holidays. Tour will be determined after final selection. Tour is subject to change based on program needs. Selectees will be expected to work all shifts.
Compressed/Flexible Schedule: Not available
Telework: Not available
Virtual: This is not a virtual position.
Position Description Title/PD#: Supervisory Health Science Specialist - Crisis Hotline Responder/07912A
Relocation/Recruitment Incentives: Not authorized
Financial Disclosure Report: Not required

To qualify for this position, applicants must meet all requirements by the closing date of this announcement, 11/17/2017.

Time-In-Grade Requirement: Applicants who are current Federal employees and have held a GS grade any time in the past 52 weeks must also meet time-in-grade requirements by the closing date of this announcement. For a GS-12 position you must have served 52 weeks at the GS-11. The grade may have been in any occupation, but must have been held in the Federal service. An SF-50 that shows your time-in-grade eligibility must be submitted with your application materials. Note: Time-In-Grade requirements also apply to former Federal employees applying for reinstatement as well as current employees applying for Veterans Employment Opportunities Act of 1998 (VEOA) appointment.

This position includes a Selective Placement Factor (skill, knowledge, ability or other worker characteristic basic to-and essential for - satisfactory performance of the job). Selective Placement Factors are a prerequisite to appointment and represent minimum requirements for a position. Applicants who do not meet them are ineligible for further consideration.

  • The Selective Placement Factor for this position is: Experience providing supportive counseling to those actively experiencing crisis situations.

All applicants must meet the BASIC REQUIREMENT:
  • Education: Successful completion of a full 4-year course of study leading to a bachelor's degree (or higher) from an accredited college or university in a major study in an academic field related to the health sciences or allied sciences appropriate to the work of a Supervisory Health Science Specialist - Crisis Hotline Responder. To be appropriate to the work of the position, the program and coursework must focus heavily on psychology, mental health, counseling, and/or the provision of social services. NOTE: You must submit copies of transcripts with your application. Education will not be credited without documentation showing degree completion/confer date.
-AND-

In addition to meeting the basic requirements as identified above, you must meet the minimum qualifications for
this position:
  • Specialized Experience: You must have at least one (1) full year of specialized experience (equivalent to at least the GS-11 level in the Federal service) that has equipped you with the particular knowledge, skills, and abilities to successfully perform the duties of a Supervisory Health Science Specialist (Suicide Hotline Responder), and that is typically in or related to the work of this position. Specialized experience includes: functioning as a lead or senior specialist, assisting with overseeing the work of others; using questionnaires or other measurement devices to assess emotional, functional and/or psychological conditions; following established procedures to conduct initial screenings of individuals by gathering social, drug, family, and military history; conducting interviews and assisting patients and family members with referrals, benefits and support groups. Applicants must possess experience directly related to assessing and triaging clients in mental health crisis; assessing and recognizing mental health disorders; providing direct advice regarding suicide and/or other mental health crisis.

NOTE: Experience must be fully documented on your resume and must include job title, duties, month and year.

You will be rated on the following Competencies for this position:
  • Communications
  • Leadership
  • Managing Human Resources
  • Planning and Evaluating
  • Selective Placement Factor
  • Technical Competence


Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g., Peace Corps, AmeriCorps) and other organizations (e.g., professional; philanthropic; religions; spiritual; community; student; social). Volunteer work helps build critical competencies, knowledge, and skills and can provide valuable training and experience that translates directly to paid employment. You will receive credit for all qualifying experience, including volunteer experience.

Note: A full year of work is considered to be 35-40 hours of work per week. Part-time experience will be credited on the basis of time actually spent in appropriate activities. Applicants wishing to receive credit for such experience must indicate clearly the nature of their duties and responsibilities in each position and the number of hours a week spent in such employment.Physical Requirements: The work of this position is primarily sedentary. May require prolonged standing moderate walking, and manual dexterity. Also requires light carrying of items such as books, files or laptop computer. The work requires extreme patience and controlling of ones emotions.

Selected applicants will be required to complete an online onboarding process.

To apply for this position, you must provide a complete Application Package which includes:

  1. Resume: A resume describing your job-related qualifications is required and must be in English. It should contain each position title, grade (if Federal), your duties, accomplishments, the dates you held each position in mm/yy format, the number of hours worked per week, and salary so we may best assess your qualifications. If more than one resume is received, only the last resume received and processed will be reviewed.
  2. Transcripts: A copy of your transcripts showing degree and confer date. Failure to provide transcripts will result in you being rated ineligible for this position. We accept unofficial transcripts, as long as they contain the applicant's name, name of the school, the date and degree that was awarded. If you are using foreign education to meet qualification requirements, you must send a "Certificate of Foreign Equivalency" with your transcript in order to receive credit for that education.
  3. SF-50, Notification of Personnel Action (Current/Former Federal Employees): Your non-award SF-50 should show your competitive status: Tenure 1 or 2 in Block 24 and Position Occupied 1 in Block 34. In some instances, you may need to submit more than one SF-50 to show your highest grade held on a permanent basis or the full performance level of your current position, whichever is higher.

The following documents are accepted, and may be required if applicable to your eligibility and/or qualifications for this position. Please use this checklist to make sure you have included other documents required for your application, such as a copy of your transcript (if using education to qualify), documentation to support Veterans Preference claims, or ICTAP/CTAP documentation (for displaced Federal employees). You will not be contacted for additional information.
  • Cover Letter
  • DD-214
  • Executive Core Qualifications (ECQs)
  • OF-306
  • Other
  • Resume
  • SF-15
  • SF-50
  • Transcript


Veterans' Preference: When applying for Federal Jobs, eligible Veterans should claim preference for 5pt (TP), 10pt (CP/CPS/XP), or for Sole Survivor Preference (SSP) in the questionnaire. You must provide a legible copy of your DD214(s) which shows dates and character of service (honorable, general, etc.). If you are currently serving on active duty and expect to be released or discharged within 120 days you must submit documentation related to your active duty service which reflects the dates of service, character of service (honorable, general, etc.), and dates of impending separation. Additionally, disabled veterans and others eligible for 10-point preference (such as widows or mothers of eligible Veterans) must also submit an SF-15 "Application for 10 Point Veteran Preference" with required proof as stated on the form. Documentation is required to award preference. For more information on Veterans' Preference, please visit http://www.fedshirevets.gov/job/vetpref/index.aspx.
Qualifications & Requirements

To qualify for this position, applicants must meet all requirements by the closing date of this announcement, 11/17/2017.

Time-In-Grade Requirement: Applicants who are current Federal employees and have held a GS grade any time in the past 52 weeks must also meet time-in-grade requirements by the closing date of this announcement. For a GS-12 position you must have served 52 weeks at the GS-11. The grade may have been in any occupation, but must have been held in the Federal service. An SF-50 that shows your time-in-grade eligibility must be submitted with your application materials. Note: Time-In-Grade requirements also apply to former Federal employees applying for reinstatement as well as current employees applying for Veterans Employment Opportunities Act of 1998 (VEOA) appointment.

This position includes a Selective Placement Factor (skill, knowledge, ability or other worker characteristic basic to-and essential for - satisfactory performance of the job). Selective Placement Factors are a prerequisite to appointment and represent minimum requirements for a position. Applicants who do not meet them are ineligible for further consideration.

  • The Selective Placement Factor for this position is: Experience providing supportive counseling to those actively experiencing crisis situations.

All applicants must meet the BASIC REQUIREMENT:
  • Education: Successful completion of a full 4-year course of study leading to a bachelor's degree (or higher) from an accredited college or university in a major study in an academic field related to the health sciences or allied sciences appropriate to the work of a Supervisory Health Science Specialist - Crisis Hotline Responder. To be appropriate to the work of the position, the program and coursework must focus heavily on psychology, mental health, counseling, and/or the provision of social services. NOTE: You must submit copies of transcripts with your application. Education will not be credited without documentation showing degree completion/confer date.
-AND-

In addition to meeting the basic requirements as identified above, you must meet the minimum qualifications for
this position:
  • Specialized Experience: You must have at least one (1) full year of specialized experience (equivalent to at least the GS-11 level in the Federal service) that has equipped you with the particular knowledge, skills, and abilities to successfully perform the duties of a Supervisory Health Science Specialist (Suicide Hotline Responder), and that is typically in or related to the work of this position. Specialized experience includes: functioning as a lead or senior specialist, assisting with overseeing the work of others; using questionnaires or other measurement devices to assess emotional, functional and/or psychological conditions; following established procedures to conduct initial screenings of individuals by gathering social, drug, family, and military history; conducting interviews and assisting patients and family members with referrals, benefits and support groups. Applicants must possess experience directly related to assessing and triaging clients in mental health crisis; assessing and recognizing mental health disorders; providing direct advice regarding suicide and/or other mental health crisis.

NOTE: Experience must be fully documented on your resume and must include job title, duties, month and year.

You will be rated on the following Competencies for this position:
  • Communications
  • Leadership
  • Managing Human Resources
  • Planning and Evaluating
  • Selective Placement Factor
  • Technical Competence


Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g., Peace Corps, AmeriCorps) and other organizations (e.g., professional; philanthropic; religions; spiritual; community; student; social). Volunteer work helps build critical competencies, knowledge, and skills and can provide valuable training and experience that translates directly to paid employment. You will receive credit for all qualifying experience, including volunteer experience.

Note: A full year of work is considered to be 35-40 hours of work per week. Part-time experience will be credited on the basis of time actually spent in appropriate activities. Applicants wishing to receive credit for such experience must indicate clearly the nature of their duties and responsibilities in each position and the number of hours a week spent in such employment.
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Contact Information
Contact Name:
Company Name: Veterans Affairs, Veterans Health Administration
Phone Number:
Fax Number:
Contact Email:Jessica.Travers@va.gov
Website:http://www.ecentralmetrics.com/url/?u=82559055168%2D312&r=http%3A%2F%2Fwww%2Evacareers%2Eva%2Egov%2Fjob%2Dsearch%2Fjob%2Ddetail%2Easp%3Fjob%3D295359
Company Description:

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