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Job Title: Telephone Operator
Company Name: Veterans Affairs, Veterans Health Administration
Location: North Las Vegas, NV
Position Type: Full Time
Post Date: 11/07/2017
Expire Date: 01/06/2018
Job Categories: Agriculture, Forestry, & Fishing, Computers, Software, Healthcare, Other, Information Technology, Nonprofit and Volunteer Services
Job Description
Telephone Operator

The position is located at the VA Southern Nevada healthcare System (VASNHS) under Health Administration Service (HAS) for the purpose of providing telephone operator support for all VASNHS operating locations. This position is designated for the sole purpose of providing telephonic support for VASHSs' external and internal customers, ascertaining nature of requests and directing callers to appropriate staff, or personally providing information desired when routine or procedural matters are involved.

  • Operates telephone system computer program by answering call in the order received.
  • Follows policies and procedures to route incoming calls to their proper destination.
  • Provides professional and customer focus responses to incoming callers.
  • Utilizes paging software to page code teams such as Rapid Response Team and other staff as appropriate.
  • Must make good judgment and make sound decision independently.

Work Schedule: This position will have an irregular tour of duty.

Position Description Title/PD#: Telephone OperatorGS-0382-04-PD 04211A

To qualify for this position, applicants must meet all requirements by the closing date of this announcement Friday, November 17, 2017.

Specialized Experience: None at this grade level
OR
Applicants may substitute education for the experience required for the GS-04 level. 2 years above high school is required for substitution.

A transcript must be submitted with your application if you are basing all or part of your qualifications on education.

Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g., Peace Corps, AmeriCorps) and other organizations (e.g., professional; philanthropic; religions; spiritual; community; student; social). Volunteer work helps build critical competencies, knowledge, and skills and can provide valuable training and experience that translates directly to paid employment. You will receive credit for all qualifying experience, including volunteer experience.

NOTE: Experience should be documented by using month/year to month/year, full-time/part-time ( number of hours worked). Assumptions will not be made on any information provided.

Physical Requirements: Work is sedentary requiring some walking and standing. Work includes use of computer terminals and occasional carrying of materials which does not exceed twenty-five pounds total weight.

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All applicants are required to submit the following supporting document type(s):
*Resume

Applicants may also submit the following supporting document type(s),which may not be required for all applicants:


*DD-214
*OF-306
*Other Veterans Document
*SF-15
*SF-50
Please use this checklist to ensure you have included other documents required for your application, such as a copy of your transcript (if using education to qualify), documentation to support Veterans Preference claims, or ICTAP/CTAP documentation (for displaced Federal employees). You will not be contacted for additional information.
Veterans' Preference: When applying for Federal Jobs, eligible Veterans should claim preference for 5pt (TP), or 10pt (CP/CPS, XPP, XP), or for Sole Survivor Preference (SSP), on the Occupational Questionnaire in the section(s) provided. A legible copy of your DD214(s) indicating character of service, disability certification, SF-15 (if claiming 10 pt. preference) or if you are currently serving on active duty and expected to be released or discharged within 120 days; documentation related to your active duty service which reflects the dates of service, character of service (honorable, general, etc.), or dates of impending separation. Documentation is required for eligibility verification.

Faxing Applications or Supporting Documents: You are encouraged to apply online. Applying online will allow you to review and track the status of your application. If you are unable to apply online or unable to upload your supporting documents to your online application, follow the directions located at the following site: Fax Options. The Vacancy ID of the job opportunity announcement is 2021288.
NOTE: If you applied online and your application is complete, do not fax the paper application (1203-FX) as this will overwrite your prior online responses and may result in you being found ineligible.

Qualifications & Requirements

To qualify for this position, applicants must meet all requirements by the closing date of this announcement Friday, November 17, 2017.

Specialized Experience: None at this grade level
OR
Applicants may substitute education for the experience required for the GS-04 level. 2 years above high school is required for substitution.

A transcript must be submitted with your application if you are basing all or part of your qualifications on education.

Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g., Peace Corps, AmeriCorps) and other organizations (e.g., professional; philanthropic; religions; spiritual; community; student; social). Volunteer work helps build critical competencies, knowledge, and skills and can provide valuable training and experience that translates directly to paid employment. You will receive credit for all qualifying experience, including volunteer experience.

NOTE: Experience should be documented by using month/year to month/year, full-time/part-time ( number of hours worked). Assumptions will not be made on any information provided.

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Contact Information
Contact Name:
Company Name: Veterans Affairs, Veterans Health Administration
Phone Number:
Fax Number:
Contact Email:MARCELINA.AYALA@VA.GOV
Website:http://www.ecentralmetrics.com/url/?u=76099050290%2D311&r=http%3A%2F%2Fwww%2Evacareers%2Eva%2Egov%2Fjob%2Dsearch%2Fjob%2Ddetail%2Easp%3Fjob%3D293203
Company Description:

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