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|| Computers, Hardware, Computers, Software, Finance/Economics, Financial Services, Information Technology, Installation, Maintenance, and Repair, Law Enforcement, and Security
Help Desk Analyst|
Answers and documents all help desk calls related to specific software applications for assigned area. Provides end-user support for specific software applications
ESSENTIAL DUTIES AND RESPONSIBILITIES
Answers and documents all help desk calls related to specific software applications and computer hardware.
Provides end-user support for specific software applications.
May assist with some hardware issues.
Creates and terminates new users related to specific software applications.
Creates and updates user security access.
Monitors servers and users to ensure that the systems are operational.
Informs Digital & Technology Services of any operational problems.
Conducts system maintenance on network.
Reviews software literature for any software updates and upgrades.
Performs other duties as assigned.
No formal supervisory responsibilities in this position.
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required.
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
EDUCATION and EXPERIENCE
High School diploma, GED, or equivalent work experience
CERTIFICATES and/or LICENSES
Ability to comprehend and interpret instructions, short correspondence, and memos and ask clarifying questions to ensure understanding. Ability to write routine reports and correspondence. Ability to respond to common inquiries or complaints from clients, co-workers, and/or supervisor. Ability to effectively present information to an internal department and/or large groups of employees.
Requires knowledge of financial terms and principles. Ability to calculate intermediate figures such as percentages, discounts, and/or allocations.
Ability to understand and carry out general instructions in standard situations. Ability to solve problems in standard situations. Requires basic analytical skills.
OTHER SKILLS and ABILITIES
Detailed problem analysis. Intuitive problem-solving skills. Adaptability to a highly-changing environment.
SCOPE OF RESPONSIBILITY
Decisions made with general understanding of procedures and company policies to achieve set results and deadlines. Errors in judgment may cause short-term impact to co-workers and supervisor.
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