People Places Events In History Terms Organizations
Home Invites Members Groups Events Careers Videos News Photos Blogs Polls Forums Chat
Home > Career Center > Job Seekers > Job Search
Job Title: Relationship Officer
Company Name: HSBC
Location: San Francisco, CA
Position Type: Full Time
Post Date: 02/20/2018
Expire Date: 03/22/2018
Job Categories: Accounting/Auditing, Advertising/Marketing/Public Relations, Arts, Entertainment, and Media, Customer Service and Call Center, Information Technology, Installation, Maintenance, and Repair, Sales, Executive Management, Research & Development
Job Description
Relationship Officer
Responsible for providing a high level of customer service to clients, managing the account opening process for new and existing clients, facilitating the visitation process for all existing clients and executing all day-to-day responsibilities associated with the maintenance of all KYC data in accordance with robust HSBC standards.
 
Primary Responsibilities/Essential Functions:
 
Establish fundamental knowledge by:
  • Developing comprehensive knowledge of all HSBC products.
  • Mastering all compliance and operational risk policies and procedures in accordance with HSBC and regulatory standards, including Know Your Customer, and external regulations.
Provide account opening service to new and existing clients while mitigating risk by:
  • Understanding the specific documentary requirements for each type of account opened.
  • Providing client with the required account opening forms.
  • Ensuring receipt of applicable information / documentation and addressing missing information.
  • Conducting negative media and enhanced due diligence search queries and analyzing search results.
  • Ensuring activities comply with pertinent internal policies, including Know Your Customer, and external regulations.
  • Compiling new account package and working with Operations and Compliance teams to obtain approvals for account opening.
  • Adhering strictly to compliance and operational risk controls in accordance with HSBC and regulatory standards, policies and practices; escalating control weaknesses.
Ensure complete and accurate KYC information by:
  • Collecting all required information and documentation from the client.
  • Completing profiles on internal KYC databases, including client profiles, account profiles, new account approval forms, visitation forms, etc.
  • Ensuring adequate source of clients’ wealth is documented.
  • Obtaining references from other Company entities as required
Partake in client engagement by:
  • Attending client meetings and events as requested by RM.
  • Accompanying Relationship Managers on customer calls to provide information about account opening requirements and product information.
Support RMs by:
  • Assisting with input of details to new client database.
  • Monitoring upcoming visitation reports and work with RM to ensure timely visits.
  • Sourcing information from Clients as needed.
  • Managing the processes associated with securities transactions (where applicable).
New Business Development Activities:
  • Assist Private Bankers in meeting their revenue and PUM growth goals by Identifying cross selling opportunities and appropriate portfolio diversification
  • Coordinate customer interactions and introductions with other business partners as required (eg. GBM, CMB, RBWM)
  • Perform research, information gathering, etc. on new product offerings
  • Prepare proposals for new and existing clients
  • Coordinate pre-call planning with product partners
  • Conduct client analysis (performance) and product evaluation / recommendations
  • Follow up on sales activity discussions
  • Facilitate marketing activities directed by your Banker
  • Conduct periodic client reviews for existing investment clients
Maintain HSBC internal control standards, including timely implementation of internal and external audit points together with any issues raised by external regulators.
 
Communicate with HSBC officers and other business partners involved in the maintenance of internal control standards and the development of related procedural guidance.
 
Support the Company’s Diversity programs. 
 
Perform other job-related duties as assigned.
 
Decision-Making Responsibility:
  • Perform according to prescribed procedures.
  • Daily discretion within assigned authority. Decisions beyond assigned authority are referred to higher levels of management for approval.
Management of Risk
  • Each employee must be aware of the Operational Risk scenario associated with the role and acts in a manner that takes account of operational risk considerations.
  • Each employee must ensure compliance, operational risk controls in accordance with HSBC or regulatory standards and policies; and optimize relations with regulators by addressing any issues.
  • Each employee must promote an environment that supports diversity and reflects the HSBC brand.
Observation of Internal Controls
  • Each employee must maintain HSBC internal control standards, including timely implementation of internal and external audit points together with any issues raised by external regulators. Any failures to comply with the above should be reflected in year end performance assessments.
  • Each employee must understand, follow and demonstrate compliance with all relevant internal and external rules, regulations and procedures that apply to the conduct of the business in which the jobholder is involved, specifically Internal Controls and any Compliance policy including, inter alia, the Group


HSBC is blazing the trail for African-American colleagues, check it out: https://youtu.be/NnvZ77DbfXQ

As you complete your online application, please use source code: Historically Black Colleges and Universities. If you would like to notify HSBC's Diversity Recruiting team of your application, please e-mail diversity.recruiting@us.hsbc.com.

Qualifications & Requirements

  • Minimum of five years proven and progressive private banking and related financial services industry experience or equivalent.
  • Bachelor’s degree in business, related field or equivalent experience.
  • Strong research, communication, organizational, analytical, customer service, sales and problem-solving skills.
  • Sound knowledge of private banking products, markets and traditional and non-traditional service providers.
  • Ability to manage multiple and changing priorities with tact, diplomacy and confidentiality
  • Strong knowledge of regulations affecting area of responsibility

EEO/AA/Minorities/Women/Disability/Veterans
Share |
Contact Information
Company Name: HSBC
Website:http://hbcuconnect.com/resumes/?cid=61&job_id=11288826
Apply Now | Forward Job to a Friend | More Jobs From This Employer
Employer Showcase
>> more | add
Latest Jobs
Exhibitions Producer with The Shed in Manhatten, NY.
Curatorial Assistant with The Shed in Manhatten, NY.
Director of Human Resources with Southern Illinois University Edwardsville in Edwardsville, IL.
Production Manager with The Shed in Manhatten, NY.
Tenure Track Faculty, IT Data Integration with Cuyahoga Community College in Cleveland, OH.
>> more | add
Latest Member Activity
gregory boulware, esq. just posted a blog entitled '~'alexandre dumas, author/playwrite'~'. 07:28PM
gregory boulware, esq. just commented on a blog entitled '~“it came across my desk”~'. 05:47PM
gregory boulware, esq. just commented on a blog entitled '~"a man of color?"~'. 10:41PM
gregory boulware, esq. just commented on a blog entitled '~ “out from the shadows” ~'. 08:32PM
christina harris just became a new member. 10:20PM
antoine fisher just edited his profile. 06:04PM
antoine fisher just commented on a poll entitled 'christians read the story about jesus in the new testament ,,,but '. 06:03PM
antoine fisher just commented on a article entitled 'looking for a new career? cbre is hiring on hbcuconnect.com!!'. 05:58PM
antoine fisher just became a new member. 05:52PM
james clark just edited his profile. 05:48PM
james clark just became a new member. 05:33PM
matthew w shack sr just edited his profile. 07:43PM
>> more | invite friends