direction, responsible for the development and supervision of people and
processes delivered to a life sciences customer’s laboratory operations in
Laboratory Instrument Services (LIS) and/or Laboratory Technical Services
(LTS). Responsible for supervising the
day to day Pharma Services solutions of an assigned team and sub-contractors to
ensure the delivery of services in a safe, compliant and timely manner against
an agreed budget.
ESSENTIAL DUTIES AND RESPONSIBILITIES
plans, directs and schedules day-to-day and long-range activities for defined
Pharma Services scope and ensure that all programs and procedures of the Pharma
Services staff are being properly implemented.
work to ensure performance, safety and statutory and regulatory
compliance. Ensures compliance with all
company policies and procedures and adheres to company standards.
for recording of process performance metrics, maintaining and updating all
assigned systems and databases. Provides
regular management reports as required.
for the hiring, training and performance management of direct reports. Supports the Pharma Services Manager in
establishing and coordinating departmental and individual employee goal
problems and/or conflicts and maintains open communication with the client,
escalating issues to the Pharma Services management team on all matters
concerning execution of the contract.
in accordance with approved equipment, calibration, maintenance and safety
updates LIS equipment, maintenance and calibration procedures and LTS
of spares parts and consumables for in scope Pharma Services.
duties as required.
formal supervision to individual employees within single functional or
operational area. Recommends staff
recruitment, selection, promotion, advancement, corrective action and
termination. Plans and monitors
appropriate staffing levels and utilization of labor, including overtime. Prepares and delivers performance appraisal
for staff. Mentors and coaches team members
to further develop competencies. Leads
by example and models behaviors that are consistent with the company’s values
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required.
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
EDUCATION and EXPERIENCE
degree in electrical, mechanical or chemical engineering
relevant field experience in laboratory and / or manufacturing pharmaceutical
or equivalent regulated environments required.
1- 2 years
experience supervising direct reports
skills in analytical instrument maintenance and / or laboratory technical
specialized training and experience related to analytical instrumentation to
include select technique groups such as:
mass spectrometry, HPLC, automation, optical systems analyzers and
understanding and ability to operate all supported acquisition systems
and experience of working with, the life science industry supplier base
including analytical instrument original equipment manufacturers, service
providers and consumables vendors would be preferred.
applicable regulatory guidelines and audit experience preferred.
organizational, scheduling, presentation and communication skills.
CERTIFICATES and/or LICENSES
Must have appropriate
license or certification where required by law.
Ability to comprehend and
interpret instructions, short correspondence, and memos and ask clarifying
questions to ensure understanding. Ability to write routine reports and
correspondence. Ability to respond to common inquiries or complaints from
clients, co-workers, and/or supervisor.
Requires knowledge of
financial terms and principles. Ability
to conduct financial/business analysis including the preparation of reports. Must
have the ability to perform uncertainty budgets for laboratory calibration
Ability to comprehend,
analyze, and interpret complex documents.
Ability to solve problems involving several options in situations. Requires advanced analytical and quantitate skills.
OTHER SKILLS and ABILITIES
Ability to work well under pressure with a proactive
approach to unusual occurrences.
Requires good organizational skills, attention to detail and an openness
to new ideas and procedures. Physical
requirements include Must be physically able to perform basic maintenance tasks
to the highest caliber, which includes ability to: climb ladders, work in
confined spaces and lift heavy objects weighting up to 50 lbs.
Experience with Microsoft Word, Excel, and PowerPoint.
SCOPE OF RESPONSIBILITY
with in-depth understanding and interpretation of procedures, company policies
and business practices to achieve general results. Responsible for setting department deadlines. Errors in judgement may cause long-term
impact to co-workers, supervisors, department and/or line of business.