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Job Title: Pharma Services Manager- (FM Engineering Operations Manager)
Company Name: CBRE
Location: Gaithersburg, MD
Position Type: Full Time
Post Date: 11/19/2017
Expire Date: 11/29/2017
Job Categories: Accounting/Auditing, Biotechnology and Pharmaceutical, Finance/Economics, Financial Services, Human Resources, Installation, Maintenance, and Repair, Manufacturing and Production, Executive Management, Research & Development
Job Description
Pharma Services Manager- (FM Engineering Operations Manager)

Under general direction, responsible for the development and supervision of people and processes delivered to a life sciences customer’s laboratory operations in Laboratory Instrument Services (LIS) and/or Laboratory Technical Services (LTS).  Responsible for supervising the day to day Pharma Services solutions of an assigned team and sub-contractors to ensure the delivery of services in a safe, compliant and timely manner against an agreed budget. 


Supervises, plans, directs and schedules day-to-day and long-range activities for defined Pharma Services scope and ensure that all programs and procedures of the Pharma Services staff are being properly implemented.


Reviews all work to ensure performance, safety and statutory and regulatory compliance.  Ensures compliance with all company policies and procedures and adheres to company standards.


Responsible for recording of process performance metrics, maintaining and updating all assigned systems and databases.  Provides regular management reports as required.


Responsible for the hiring, training and performance management of direct reports.  Supports the Pharma Services Manager in establishing and coordinating departmental and individual employee goal setting. 


Resolves problems and/or conflicts and maintains open communication with the client, escalating issues to the Pharma Services management team on all matters concerning execution of the contract.


Performs work in accordance with approved equipment, calibration, maintenance and safety procedures. 


Reviews and updates LIS equipment, maintenance and calibration procedures and LTS procedures.


Ensures supply of spares parts and consumables for in scope Pharma Services.


Performs other duties as required.


Provides formal supervision to individual employees within single functional or operational area.  Recommends staff recruitment, selection, promotion, advancement, corrective action and termination.  Plans and monitors appropriate staffing levels and utilization of labor, including overtime.  Prepares and delivers performance appraisal for staff.  Mentors and coaches team members to further develop competencies.  Leads by example and models behaviors that are consistent with the company’s values


To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required.

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.


Bachelors degree in electrical, mechanical or chemical engineering


5 years relevant field experience in laboratory and / or manufacturing pharmaceutical or equivalent regulated environments required. 


1- 2 years experience supervising direct reports


Demonstrable skills in analytical instrument maintenance and / or laboratory technical services. 


May require specialized training and experience related to analytical instrumentation to include select technique groups such as:  mass spectrometry, HPLC, automation, optical systems analyzers and metrology.


Thorough understanding and ability to operate all supported acquisition systems


Knowledge of, and experience of working with, the life science industry supplier base including analytical instrument original equipment manufacturers, service providers and consumables vendors would be preferred. 


Knowledge of applicable regulatory guidelines and audit experience preferred. 


Demonstrated organizational, scheduling, presentation and communication skills.   



Must have appropriate license or certification where required by law.


Ability to comprehend and interpret instructions, short correspondence, and memos and ask clarifying questions to ensure understanding. Ability to write routine reports and correspondence. Ability to respond to common inquiries or complaints from clients, co-workers, and/or supervisor. 


Requires knowledge of financial terms and principles.  Ability to conduct financial/business analysis including the preparation of reports. Must have the ability to perform uncertainty budgets for laboratory calibration methods.



Ability to comprehend, analyze, and interpret complex documents.  Ability to solve problems involving several options in situations.  Requires advanced analytical and quantitate skills. 


Ability to work well under pressure with a proactive approach to unusual occurrences.  Requires good organizational skills, attention to detail and an openness to new ideas and procedures.   Physical requirements include Must be physically able to perform basic maintenance tasks to the highest caliber, which includes ability to: climb ladders, work in confined spaces and lift heavy objects weighting up to 50 lbs.


Experience with Microsoft Word, Excel, and PowerPoint.



Decisions made with in-depth understanding and interpretation of procedures, company policies and business practices to achieve general results.  Responsible for setting department deadlines.  Errors in judgement may cause long-term impact to co-workers, supervisors, department and/or line of business. 


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Company Name: CBRE
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