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Job Title: Account Operations Program Manager-Software  (virtual/Remote)
Company Name: CBRE
Location: Twinsburg, OH
Position Type: Full Time
Post Date: 01/20/2018
Expire Date: 01/31/2018
Job Categories: Computers, Software, Finance/Economics, Financial Services, Information Technology, Installation, Maintenance, and Repair, Sales, Executive Management, Research & Development
Job Description
Account Operations Program Manager-Software  (virtual/Remote)


The purpose of this position is to oversee the CMMS accounts where ServiceInsight has been deployed,  and manage performance metrics in accordance with account KPI's (Key Performance Indicators).



Manages ServiceInsight activities, including implementations, training and ongoing care, ensuring work is completed in accordance with account KPI’s (Key Performance Indicators).


Helps accounts manage to established performance metrics in the area of work order compliance, such as response time, completion time, overall completion percentage, etc. in accordance with account and/or internal metrics. Documents in the maintenance work order system and reports to client as appropriate to agreed upon reporting requirements.


Responsible for providing demonstrations of all aspects of the ServiceInsight CMMS, either over Webex or in-person at the account or client locations.


Responsible for running implementation and migration project plans for ServiceInsight, both for internal CBRE clients and non-CBRE clients.


Provides training on ServiceInsight as required, and works with other trainers in the ServiceInsight organization to ensure adequate and meaningful training programs for users.


Manages ongoing needs of the client post-go-live of ServiceInsight, including preparing SOW documents for data loading or software modifications, professional services and the like.


Works closely with other Account Ops managers, and with the Managing Director-CMMS, to help ensure a consistent, effective approach to account management.


Works closely with Digital & Technology staff, in order to complete development or technical tasks on time and on budget.  Helps to provide a harmonious environment between Account Management and the Digital Technology departments.


Other duties as assigned.




To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required.

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.



Bachelor's degree (BA/BS) required.



Microsoft Project classwork or certificate of training preferred.



Excellent written and verbal communication skills. Strong organizational and analytical skills. Ability to provide efficient, timely, reliable and courteous service to customers. Ability to effectively present information over Webex or in-person presentations.  Ability to respond effectively to sensitive issues.



Requires adequate knowledge of bidding and scoping software and professional services SOW documents. Ability to calculate intermediate figures such as percentages, discounts, and profit. Conducts advanced financial analysis as required on a per-SOW or contract basis.



Ability to comprehend, analyze, and interpret documents. Ability to work with a team to solve problems involving several options in situations. Requires analytical and quantitative skills.





Decisions made with thorough understanding of procedures, company policies, and business practices to achieve general results and deadlines. Responsible for setting work unit and/or project deadlines. Errors in judgment may cause short-term impact to department.







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Company Name: CBRE
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