The purpose of this position is to
oversee the CMMS accounts where ServiceInsight has been deployed, and manage performance metrics in accordance
with account KPI's (Key Performance Indicators).
ESSENTIAL DUTIES AND RESPONSIBILITIES
Manages ServiceInsight activities,
including implementations, training and ongoing care, ensuring work is
completed in accordance with account KPI’s (Key Performance Indicators).
Helps accounts manage to
established performance metrics in the area of work order compliance, such as
response time, completion time, overall completion percentage, etc. in
accordance with account and/or internal metrics. Documents in the maintenance
work order system and reports to client as appropriate to agreed upon reporting
Responsible for providing
demonstrations of all aspects of the ServiceInsight CMMS, either over Webex or
in-person at the account or client locations.
Responsible for running
implementation and migration project plans for ServiceInsight, both for
internal CBRE clients and non-CBRE clients.
Provides training on
ServiceInsight as required, and works with other trainers in the ServiceInsight
organization to ensure adequate and meaningful training programs for users.
Manages ongoing needs of the
client post-go-live of ServiceInsight, including preparing SOW documents for
data loading or software modifications, professional services and the like.
Works closely with other Account
Ops managers, and with the Managing Director-CMMS, to help ensure a consistent,
effective approach to account management.
Works closely with Digital &
Technology staff, in order to complete development or technical tasks on time
and on budget. Helps to provide a
harmonious environment between Account Management and the Digital Technology
Other duties as assigned.
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required.
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
EDUCATION and EXPERIENCE
Bachelor's degree (BA/BS) required.
CERTIFICATES and/or LICENSES
Microsoft Project classwork or certificate of training preferred.
Excellent written and verbal communication skills. Strong organizational and analytical skills. Ability to provide efficient, timely, reliable and courteous service to customers. Ability to effectively present information over Webex or in-person presentations. Ability to respond effectively to sensitive issues.
Requires adequate knowledge of bidding and scoping software and professional services SOW documents. Ability to calculate intermediate figures such as percentages, discounts, and profit. Conducts advanced financial analysis as required on a per-SOW or contract basis.
Ability to comprehend, analyze, and interpret documents. Ability to work with a team to solve problems involving several options in situations. Requires analytical and quantitative skills.
OTHER SKILLS and/or ABILITIES
SCOPE OF RESPONSIBILITY
Decisions made with thorough understanding of procedures, company policies, and business practices to achieve general results and deadlines. Responsible for setting work unit and/or project deadlines. Errors in judgment may cause short-term impact to department.