People Places Events In History Terms Organizations
Home Invites Members Groups Events Careers Videos News Photos Blogs Polls Forums Chat
Home > Career Center > Job Seekers > Job Search
Job Title: IT Helpdesk Support
Company Name: WALGREENS
Location: Tempe, AZ United States
Position Type: Full Time
Post Date: 10/04/2017
Expire Date: 10/25/2017
Job Categories: Computers, Software, Customer Service and Call Center, Healthcare, Other, Information Technology, Retail/Wholesale, Research & Development
Job Description
IT Helpdesk Support
Job Summary
Responsible for leading troubleshooting and/or repair of software and/or hardware on or related to desktop pc’s, and/or printers, pc hardware systems and RF devices. May include performing installation and upgrades. Troubleshooting and repairs may be accomplished remotely and/or via telephone.

Job Responsibilities
  • Leads troubleshooting and/or repair of software and/or hardware on or related to desktop pc’s, and/or printers, pc hardware systems and RF devices. May include performing installation and upgrades. Troubleshooting and repairs may be accomplished remotely and/or via telephone, such as:
    • Utilizing tracking software to track and monitor the resolution of issues and/or open tickets.
    • Supporting area processes and interface requirements;
    • Resetting equipment or applying solutions to quickly resolve problems;
    • Resolves complex issues. Resolves escalated issues from less experienced support staff.
    • Identifies and documents fault patterns over a period of time and involve other engineering or other technical resources in the IT function or the vendor community to develop permanent fixes.
  • Collaborates with customers and advises about technical issues. Answers complex questions regarding PC/printer software/hardware issues, and makes IT recommendations
  • Identifies and determines likely reasons for problematic causes. Prepares accurate documentation and communication to facilitate elimination of problems and to create efficient fixes. Escalate problems and roadblocks as they occur Troubleshoots second and third level support for any problems experienced by production equipment. May make decisions on when outside technical helps needs to be contacted and called onsite for fixes.
  • Leads technical support for standard and proprietary desktop software. Relates to a diverse group of people, including technical and development personnel, senior management, business customers, and vendors with courtesy and in a constructive, professional manner.
  • Leads desktop relocations and set up, by assigning a support tech to investigate ask appropriate questions to support end-user needs.
  • Leads the documentation process for client issues, initiates referrals and leads the recording of resolutions within department database software.
  • May lift and transports PC’s, monitors, terminals and printers for deployment as well as repair.

Walgreens, one of the nation's largest drugstore chains, is included in the Retail Pharmacy USA Division of Walgreens Boots Alliance, Inc., the first global pharmacy-led, health and wellbeing enterprise. More than 10 million customers interact with Walgreens each day in communities across America, using the most convenient, multichannel access to consumer goods and services and trusted, cost-effective pharmacy, health and wellness services and advice. Walgreens operates 8,175 drugstores with a presence in all 50 states, the District of Columbia, Puerto Rico and the U.S. Virgin Islands. Walgreens omnichannel business includes Walgreens.com. Approximately 400 Walgreens stores offer Healthcare Clinic or other provider retail clinic services.

As the neighborhood drugstore and retailer, our goal is to make health and happiness simpler, easier and within reach. And we remain a trusted wellness provider offering convenient access to important health services, such as immunizations and an array of pharmacy services that can help patients improve their health. To our team members, Walgreens represents a unique opportunity to excel in their careers in a welcoming and inclusive environment. We offer the chance to work in a truly supportive environment, and be a part of a progressive organization dedicated to the well-being of our customers, team members and the communities we all call home.
Share |
Contact Information
Company Name: WALGREENS
Website:https://jobs.walgreens.com/job/-/-/1242/5868750
Apply Now | Forward Job to a Friend | More Jobs From This Employer
Employer Showcase
>> more | add
Latest Jobs
MEDICAL LAB TECH with Premier Health in Dayton, OH.
REG RESP THER - CASUAL SUPP with Premier Health in Dayton, OH.
DECISION SUPPORT ANALYST II with Premier Health in Dayton, OH.
INTRANET COORDINATOR with Premier Health in Dayton, OH.
REG RESP THERP with Premier Health in Dayton, OH.
>> more | add
Latest Member Activity
gregory boulware, esq. just posted a blog entitled '~ "propaganda" ~'. 12:29AM
tamika harris just became a new member. 11:01AM
natahnya rollins-harper just commented on a term entitled '"the black national anthem"'. 01:09AM
natahnya rollins-harper just became a new member. 12:54AM
adrienne taylor-barnes just became a new member. 05:27PM
harry banks just became a new member. 06:49PM
dr juanel sippio just became a new member. 09:08PM
gregory boulware, esq. just posted a blog entitled '~ "26 black american soldiers - lynched!" ~'. 12:46AM
gregory boulware, esq. just commented on a blog entitled '~ "trumptown usa and the k.k.k." ~'. 11:07PM
gregory boulware, esq. just posted a blog entitled '~ get over it! ~'. 01:52PM
mark anthony jenkins just became a new member. 09:53AM
tazadaq shaah just posted a blog entitled 'treasury direct account, heather ann tucci, harvey dent and actual facts why you should not access t '. 02:59PM
>> more | invite friends