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Job Title: Payment Operational Support Manager
Company Name: HSBC
Location: Depew, NY
Position Type: Full Time
Post Date: 12/14/2017
Expire Date: 01/13/2018
Job Categories: Accounting/Auditing, Government and Policy, Legal, Real Estate, Executive Management
Job Description
Payment Operational Support Manager
Ensures sub-servicer maintains compliance with HSBC and regulatory Mortgage Servicing Consent Orders and other default servicing requirements.
Impact on the Business
  •  Conduct necessary sampling, document and report reviews, on-site audits etc. to ensure mortgage loans are serviced in adherence with Consent Order Instructions provided to sub-servicer, including loss mitigation, foreclosure, Single Point of Contact (SPOC), risk management, third party management (e.g. lawyers, appraisers) and compliance
  • Make recommendations to develop, update and review procedures as appropriate based on contractual agreements, industry changes and other trends (reviews include delinquency tracking, delinquent loan underwriting review, foreclosure/bankruptcy monitoring, loss mitigation activities, REO (Real Estate Owned) valuations, claims and loan-level data integrity)
Customers / Stakeholders
  • Act as a focal point to coordinate processes and activities across functional areas and stakeholders as appropriate (e.g. Compliance, Legal) and work with subsidiaries also impacted by Consent Orders (i.e. CML) to ensure adequate alignment, efficiencies and sharing of best practices
  • Prepare communication and reporting materials specific to Consent Orders for use with regulators and other internal and external stakeholders and governance committees
Leadership & Teamwork
  •  Interact with vendor to identify and remediate any service level failures, including, as applicable, escalation, remediation and penalties
  • Interact with functional support areas to ensure vendor is adhering to consent orders and mortgage servicing requirements (e.g. Default Analytics)
Operational Effectiveness & Control
  • Monitor monthly and quarterly Service Level performance related to default performance and reporting and report results to senior leadership
Major Challenges
  •  Ensuring compliance with all government regulations and dealing with a multitude of government regulators
  • Ensuring all parties are compliant with all contractual mandates
  • Collaborating with a multitude of shared services functions within HSBC to ensure proper oversight of the sub-servicer relationship
Role Context
  • The position operates independently and within a team environment and must exercise independent judgment and decision making. Occasional travel may be required
Management of Risk
  •  Ensure compliance, operational risk controls in accordance with HSBC or regulatory standards and policies; and optimize relations with regulators by addressing any issues
  • Promote an environment that supports diversity and reflects the HSBC brand
  • Remediate Audit Findings and Regulatory Matters Requiring Attention
  • Ensure Compliance with related Consent orders for Mortgage Servicing
Observation of Internal Controls
  •  Maintains HSBC internal control standards, including timely implementation of internal and external audit points together with any issues raised by external regulators

HSBC is blazing the trail for African-American colleagues, check it out:

As you complete your online application, please use source code: Historically Black Colleges and Universities. If you would like to notify HSBC's Diversity Recruiting team of your application, please e-mail

Qualifications & Requirements

  • Minimum of six years proven and progressive payments servicing experience or equivalent
  • Bachelor's degree in business, or a related field or equivalent experience
  • Strong interpersonal, communication, problem-solving, decision-making and analytical skills
  • Sound knowledge of regulatory compliance

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Contact Information
Company Name: HSBC
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