People Places Events In History Terms Organizations
Home Invites Members Groups Events Careers Videos News Photos Blogs Polls Forums Chat
Home > Career Center > Job Seekers > Job Search
Job Title: Payment Operational Support Manager
Company Name: HSBC
Location: Depew, NY
Position Type: Full Time
Post Date: 12/14/2017
Expire Date: 01/13/2018
Job Categories: Accounting/Auditing, Government and Policy, Legal, Real Estate, Executive Management
Job Description
Payment Operational Support Manager
Ensures sub-servicer maintains compliance with HSBC and regulatory Mortgage Servicing Consent Orders and other default servicing requirements.
 
Impact on the Business
  •  Conduct necessary sampling, document and report reviews, on-site audits etc. to ensure mortgage loans are serviced in adherence with Consent Order Instructions provided to sub-servicer, including loss mitigation, foreclosure, Single Point of Contact (SPOC), risk management, third party management (e.g. lawyers, appraisers) and compliance
  • Make recommendations to develop, update and review procedures as appropriate based on contractual agreements, industry changes and other trends (reviews include delinquency tracking, delinquent loan underwriting review, foreclosure/bankruptcy monitoring, loss mitigation activities, REO (Real Estate Owned) valuations, claims and loan-level data integrity)
Customers / Stakeholders
  • Act as a focal point to coordinate processes and activities across functional areas and stakeholders as appropriate (e.g. Compliance, Legal) and work with subsidiaries also impacted by Consent Orders (i.e. CML) to ensure adequate alignment, efficiencies and sharing of best practices
  • Prepare communication and reporting materials specific to Consent Orders for use with regulators and other internal and external stakeholders and governance committees
Leadership & Teamwork
  •  Interact with vendor to identify and remediate any service level failures, including, as applicable, escalation, remediation and penalties
  • Interact with functional support areas to ensure vendor is adhering to consent orders and mortgage servicing requirements (e.g. Default Analytics)
Operational Effectiveness & Control
  • Monitor monthly and quarterly Service Level performance related to default performance and reporting and report results to senior leadership
Major Challenges
  •  Ensuring compliance with all government regulations and dealing with a multitude of government regulators
  • Ensuring all parties are compliant with all contractual mandates
  • Collaborating with a multitude of shared services functions within HSBC to ensure proper oversight of the sub-servicer relationship
Role Context
  • The position operates independently and within a team environment and must exercise independent judgment and decision making. Occasional travel may be required
Management of Risk
  •  Ensure compliance, operational risk controls in accordance with HSBC or regulatory standards and policies; and optimize relations with regulators by addressing any issues
  • Promote an environment that supports diversity and reflects the HSBC brand
  • Remediate Audit Findings and Regulatory Matters Requiring Attention
  • Ensure Compliance with related Consent orders for Mortgage Servicing
Observation of Internal Controls
  •  Maintains HSBC internal control standards, including timely implementation of internal and external audit points together with any issues raised by external regulators


HSBC is blazing the trail for African-American colleagues, check it out: https://youtu.be/NnvZ77DbfXQ

As you complete your online application, please use source code: Historically Black Colleges and Universities. If you would like to notify HSBC's Diversity Recruiting team of your application, please e-mail diversity.recruiting@us.hsbc.com.

Qualifications & Requirements

  • Minimum of six years proven and progressive payments servicing experience or equivalent
  • Bachelor's degree in business, or a related field or equivalent experience
  • Strong interpersonal, communication, problem-solving, decision-making and analytical skills
  • Sound knowledge of regulatory compliance

EEO/AA/Minorities/Women/Disability/Veterans
Share |
Contact Information
Company Name: HSBC
Website:http://hbcuconnect.com/resumes/?cid=61&job_id=11145257
Apply Now | Forward Job to a Friend | More Jobs From This Employer
Employer Showcase
>> more | add
Latest Jobs
Business Analytics Specialist, Strategy and Commercial Analytics with Microsoft in Redmond, WA.
Data Scientist with Microsoft in Various, US.
Business Insights Manager with Microsoft in Redmond, WA.
Program Manager, Commercial Software Engineering (CSE) with Microsoft in Redmond, WA.
Assistant Professor of Education with Longwood University in Farmville, VA.
>> more | add
Latest Member Activity
eric jackson just edited his profile. 02:45PM
eric jackson just became a new member. 12:01AM
gregory boulware, esq. just commented on a blog entitled '~ “out from the shadows” ~'. 10:26PM
unkel ruckus just commented on a article entitled 'looking for a new career? cbre is hiring on hbcuconnect.com!!'. 08:06PM
unkel ruckus just commented on a article entitled 'curipow offers new social network for african americans with empowering historical data'. 08:05PM
unkel ruckus just commented on a article entitled 'tell them we are rising: the story of black colleges and universities'. 08:05PM
unkel ruckus just commented on a article entitled 'former texas southern university athlete and coach inducted into swac hall of fame'. 08:04PM
unkel ruckus just commented on a blog entitled '~ "propaganda" ~'. 08:13PM
unkel ruckus just posted a poll entitled 'back to the motherland'. 08:00PM
tazadaq shaah just posted a blog entitled 'a vidoe spotting the signs of borderline personality disorder b d p i hate you don't leave me'. 02:33PM
unkel ruckus just commented on a blog entitled 'the everyday love dare journey day 58 water your love'. 10:02PM
michaell snoddy just became a new member. 11:02AM
>> more | invite friends