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Job Title: Veterans Service Representative
Company Name: Veterans Benefits Administration
Location: Reno, NV
Position Type: Full Time
Post Date: 10/01/2017
Expire Date: 11/30/2017
Job Categories: Financial Services, Healthcare, Practitioner and Technician, Information Technology, Legal, Military, Research & Development, Medical, Nonprofit and Volunteer Services
Job Description
Veterans Service Representative
As a Veterans Service Representative you will work on veterans benefits claims and provide comprehensive services to America's Veterans and their families. The incumbent may be promoted to the full performance level (GS-10) without further competition after meeting time-in-grade and specialized experience requirements. Upon attaining the GS-10 grade level, the incumbent will be required to take the VSR Skills Certification test.

Incumbents of this position serve as the primary contact for the veteran and his/her representative or advocate and the decision-maker for compensation or pension claims. The VSR explains benefit programs and entitlement criteria, conducts interviews, identifies issues, gathers relevant evidence, adjudicates claims, and inputs data necessary to generate the award and notification letter to the veteran describing the decision and the reason for it. Specific duties include:
  • Conducts interviews in person or by telephone with veterans, representatives, and advocates.
  • Refers persons to other Federal agencies and State and local agencies when potential eligibility for non-VA benefits is indicated.
  • Informs the claimant of all evidence requirements needed to further process a claim for benefits and/or services and assists claimants with completion of the application and other forms.
  • Makes determinations as to eligibility for the type of benefit sought to include questions relating to adequacy of military service; adequacy of medical evidence and lay testimony to establish a claim; and evaluates evidence of income, net worth, employability, dependency, and relationship.
  • Analyzes, develops, and requests required evidence for claims requiring a rating decision.
  • Requests examinations, reexamination or opinions to determine the existence of, or to evaluate disabilities resulting from diseases or injuries to ensure appropriate evidence is received from which to adjudicate the claim.
  • Makes determinations and is fully accountable for proper analysis, appropriate development, and/or adjudication relative to VA hospitalization, outpatient treatment institutional or domiciliary care and basic eligibility for vocational rehabilitation.
  • Applies and interprets VA laws, including veterans case law, existing statutes and procedures, precedent rulings, and state law.
  • Utilizes various electronic data processing (EDP) systems for inputting data; for claims processing, monitoring, adjudication; and for correspondence preparation to inform the claimant and any representative/advocate of the decision and the basis for the action taken.
Work Schedule: Monday through Friday (actual times to be determined).
Position Description Title/PD#: Veterans Service Representative, 37300A.
Promotion Potential: The selectee may be promoted to the full performance level without further competition when all regulatory, qualification, and performance requirements are met. Selection at a lower grade level does not guarantee promotion to the full performance level.
  • The grade progression for this position is: GS-07/09/10

To qualify for this position, applicants must meet all requirements by the closing date of this announcement
10/03/2017
TIME-IN-GRADE: As a current Federal employee you must also meet time-in-grade requirements (unless if in the commuting area and eligible for a non-competitive hiring authority such as Schedule A, VRA, or 30% or more disabled Veterans).

  • For a GS-07 position you must have served 52 weeks at the GS-05 level.
SPECIALIZED EXPERIENCE: Applicants must meet the following requirements for each grade level at which they are applying.

You may qualify at the GS-07 level, if you fulfill one of the following qualification requirements:

A. One year of specialized experience equivalent to the GS-05 grade level in the Federal service that demonstrates your ability to interpret regulations and apply laws required to explain, evaluate and recommend determinations of eligibility to claimant requests for services and benefits.
Examples of specialized experience include, but are not limited to: 1) Requesting relevant medical or administrative evidence to make eligibility determinations; 2) Analyzing medical evidence, benefit and/or legal evidence to identify and recognize required actions for claim development; 3) Explaining program benefit entitlements and requirements.; OR

B. One (1) full year of graduate-level education; related to the competencies required to perform in this position OR A bachelor degree with Superior Academic Achievement (SAA) (https://www.cbp.gov/sites/default/files/documents/jobs_quals_saa_3.doc) : OR

C. A combination of specialized experience as described in A, and more than two years but less than four years of education as described in B. (To compute the percentage, divide your total months of qualifying experience by 12. Then divide your semester hours of undergraduate education beyond two years by 60. Add the two percentages. The total percentage must equal at least 100 percent to qualify.)

Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g., Peace Corps, AmeriCorps) and other organizations (e.g., professional; philanthropic; religions; spiritual; community; student; social). Volunteer work helps build critical competencies, knowledge, and skills and can provide valuable training and experience that translates directly to paid employment. You will receive credit for all qualifying experience, including volunteer experience.PHYSICAL REQUIREMENTS: This position is primarily sedentary with some walking, standing, bending, and/or carrying lightweight items.The following documents are required:
  • Resume detailing specialized experience and competencies as they relate to this position
  • A copy of your most recent non-award SF-50 showing status eligibility and grade/step/salary
  • Transcript, if you are using education to qualify
  • Documentation to be considered under non-competitive eligibility (if applicable) such as a DD-214, civil service preference letter, or Schedule A letter
Please use this checklist to make sure you have included other documents required for your application, such as a copy of your transcript (if using education to qualify), documentation to support Veterans Preference claims, or ICTAP documentation (for displaced Federal employees). You will not be contacted for additional information.
Qualifications & Requirements

To qualify for this position, applicants must meet all requirements by the closing date of this announcement
10/03/2017
TIME-IN-GRADE: As a current Federal employee you must also meet time-in-grade requirements (unless if in the commuting area and eligible for a non-competitive hiring authority such as Schedule A, VRA, or 30% or more disabled Veterans).

  • For a GS-07 position you must have served 52 weeks at the GS-05 level.
SPECIALIZED EXPERIENCE: Applicants must meet the following requirements for each grade level at which they are applying.

You may qualify at the GS-07 level, if you fulfill one of the following qualification requirements:

A. One year of specialized experience equivalent to the GS-05 grade level in the Federal service that demonstrates your ability to interpret regulations and apply laws required to explain, evaluate and recommend determinations of eligibility to claimant requests for services and benefits.
Examples of specialized experience include, but are not limited to: 1) Requesting relevant medical or administrative evidence to make eligibility determinations; 2) Analyzing medical evidence, benefit and/or legal evidence to identify and recognize required actions for claim development; 3) Explaining program benefit entitlements and requirements.; OR

B. One (1) full year of graduate-level education; related to the competencies required to perform in this position OR A bachelor degree with Superior Academic Achievement (SAA) (https://www.cbp.gov/sites/default/files/documents/jobs_quals_saa_3.doc) : OR

C. A combination of specialized experience as described in A, and more than two years but less than four years of education as described in B. (To compute the percentage, divide your total months of qualifying experience by 12. Then divide your semester hours of undergraduate education beyond two years by 60. Add the two percentages. The total percentage must equal at least 100 percent to qualify.)

Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g., Peace Corps, AmeriCorps) and other organizations (e.g., professional; philanthropic; religions; spiritual; community; student; social). Volunteer work helps build critical competencies, knowledge, and skills and can provide valuable training and experience that translates directly to paid employment. You will receive credit for all qualifying experience, including volunteer experience.
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Contact Information
Contact Name:
Company Name: Veterans Benefits Administration
Phone Number:
Fax Number:
Contact Email:Jared.Gibson@va.gov
Website:http://www.ecentralmetrics.com/url/?u=76108736287%2D271&r=http%3A%2F%2Fwww%2Evacareers%2Eva%2Egov%2Fjob%2Dsearch%2Fjob%2Ddetail%2Easp%3Fjob%3D287195
Company Description:

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