Partners with Regional Client/Office Services Managers to develop and implement strategic priorities for client and office services which align with local business strategy as well as acts as a liaison between field staff and regional leadership.
Responsible for managing operational activities such as motivating and directing personnel, setting performance standards and addressing deficiencies when identified, onboarding, office facilities, vendor relationship management, special events, and implementation of business continuity plans for an office(s). ESSENTIAL DUTIES AND RESPONSIBILITIES
Directs the client services support activities to drive productivity of client-facing professionals. Responsible for training and development of staff to insure the highest quality work product.
Participate in and/or drive informal check-ins to keep a pulse on needs and requirements, business health, etc. Provides oversight and management of a team. Primary escalation point for all service and compliance related issues.
Reviews reports to ensure listings and property budgets are in-line with policy and local market expectations. Escalation point for department. Authorizes expenses related to properties; provides credit card authorization.
Coordinates, performs and supervises process improvement initiatives. Ensures implementation of national operational strategies and coordinates efforts to integrate company services for clients, both internally and externally.
Collaborates with marketing and communications departments to ensure that collateral, press releases and web publishing are in accordance with company standards. Ensures effective marketing service delivery, business promotion, advertisement and public relations are delivered.
Consults with sales/client-facing professionals and provides recommendations on real estate marketing best practices and strategies to maximize value for the team's clients. Ensures staff interfaces professionally with clients and responds with urgency.
Drive, instill and foster a healthy and productive culture, including recognition of milestone dates, diversity and inclusion, social activities, volunteerism.
Facilitate employee understanding of CBRE's broader strategy and various initiatives through communications, meetings, newsletters, events, activities etc. Facilitate producer and team business and resource planning, including support needs, platform connectivity, coaching and development, hiring, etc.
Support the unique needs of the producer community, including, production/ranking reporting, and other problem-solving. Maintains vendor relationship with vendors.
Directs the office services activities. Office services will include general office support, facility administration, business licensing and continuity, compliance and risk management, employee experiences and recognition.
Ensures consistency in support provided by the team in an office(s) through continuous review and improvement of existing processes. Works with managers to resolve conflicting priorities. Interprets and communicates goals and direction with management, sets achievable goals that are linked to the objectives of the organization.
Responsible for facilities project(s) to include ongoing maintenance work, transitions, relocations and new construction projects. Works with construction and project management team(s) on project timelines.
Manages record keeping system; ensures electronic and hard copy files are maintained in accordance with company policies and procedures; reviews requests for information. Reviews annual destruction eligibility reports and destroys files that are past retention period.
Administers office on-boarding process, including new employee orientation, training, equipment and software ordering. Coordinates office activities relating to philanthropy, sustainability and client/employee events.
Collaborates with other departments (IT, HR, Research, Marketing) to ensure initiatives are implemented effectively and supported properly within the region; assists with assessment of technology, training needs and execution of training programs for employees.
Other duties as assigned.
Manages the planning, organization, and controls for a major functional area or department. May be responsible for a mix of direct and matrix reports. Approves subordinate's recommendations for staff recruitment, selection, promotion, advancement, corrective action and termination.
Effectively recommends same for direct reports to next level management for review and approval. Monitors appropriate staffing levels and reports on utilization and deployment of human resources. Leads and supports staff in areas of staffing, selection, training, development, coaching, mentoring, measuring, appraising and rewarding performance and retention. Leads by example and models behaviors that are consistent with the company's values.
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.EDUCATION and EXPERIENCE
Bachelor's degree (BA/BS) from four-year college or university in a related field. Minimum five- year experience providing administrative support to client facing/sales professionals. Minimum three years of management related experience. Previous experience within the Real Estate industry preferred.
CERTIFICATES and/or LICENSES
Excellent written and verbal communication skills. Strong organizational and analytical skills. Ability to provide efficient, timely, reliable and courteous service to customers. Ability to effectively present information. Ability to respond effectively to sensitive issues.
Requires advanced knowledge of financial terms and principles. Ability to calculate intermediate figures such as percentages, discounts, and commissions. Conducts advanced financial analysis. Ability to comprehend, analyze, and interpret complex documents. Ability to solve problems involving several options in situations. Requires advanced analytical and quantitative skills.
Ability to comprehend, analyze, and interpret complex documents. Ability to solve problems involving several options in situations. Requires advanced analytical and quantitative skills.OTHER SKILLS and/or ABILITIES
Proficient working knowledge of Microsoft Office Suite products such as Word, Excel, Outlook, etc. and digital marketing to include social media, web publishing and research tools. Knowledge of business and management principles involved in strategic planning and execution, resource allocation. Personnel management experience skills to include interviewing, selection and training of new hires.
SCOPE OF RESPONSIBILITY
Decisions made with thorough understanding of procedures, company policies, and business practices to achieve general results and deadlines. Responsible for setting work unit and/or project deadlines. Errors in judgment may cause short-term impact to co-workers, supervisor, managers, department and/or line of business.