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Job Title: Associate Data Center Technician - 2nd shift
Company Name: CBRE
Location: Eagan, MN
Position Type: Full Time
Post Date: 10/15/2017
Expire Date: 10/25/2017
Job Categories: Accounting/Auditing, Arts, Entertainment, and Media, Information Technology, Installation, Maintenance, and Repair, Executive Management, Quality Control, Research & Development, Energy / Utilities
Job Description
Associate Data Center Technician - 2nd shift
2nd shift : Wednesday – Saturday, 2PM – 12:30 AM
 
JOB SUMMARY :
 
Proximity Services is dedicated to delivering timely, consistent, repeatable and cost-effective solutions while exceeding the customers’ onsite Data Center requirements across the strategic Thomson Reuters estate.

Services are delivered 24/7 by proficient, skilled staff with an operational and service management focus.

Remote Hands is provided to Thomson Reuters Data Center customers who are requesting the services of an on-site technician acting as the "hands and eyes” on the requestor’s behalf.

RESPONSIBILITIES :

The below responsibilities are to be performed as instructed and with minimal supervision:

Handle tape backup media and prepare for offsite storage if applicable.

Perform ad hoc requests as directed by on-site management.

Prepare and coordinate and receive incoming shipments.
 
Compare packing lists with purchase details to ensure accurate make, model, and quantities are received.
 
Receipt SRM.

Perform remote hands support e.g. power cycles, physical equipment and cabling inspections, swap out failed components, testing of copper and fiber cables, handle storage media, and enter troubleshooting commands.

Perform hardware installations – rack / stack.

Perform cable installations (routing, terminating) and testing.

Perform hardware cabling troubleshooting.

Support Service Manager processes (e.g. Service Request, Incident, Change) by creating, updating, and closing associated tickets.

Support Power Maintenance Events (PME) - participate in the preparation and perform assigned tasks as instructed.

Track and maintain adequate sparing levels.

Perform physical audits and ensure the Service Manager database is updated and accurate.
Ability to learn new technologies with an interest in expanding and applying this knowledge as new emerge.

Able to lift 50 lbs.

Working knowledge of Microsoft Windows and Office suite, especially Word and Excel.

General understanding of cabling best practices (EIA/TIA-568 standards).

General IT hardware skills (HP, Cisco, etc.).

General knowledge of network cabling diagnostics and testing practices.

General understanding of LAN/WAN/Telephony concepts e.g. TCIP, switches, routers, vLANs.

General understanding of the concepts of electrical theory with respect to hardware installations e.g. single phase, 3 phase, amperage, receptacle types.
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Contact Information
Company Name: CBRE
Website:https://cbre.taleo.net/careersection/exm/jobdetail.ftl?job=17023545&lang=en&src=JB-13820
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