Head of Digital Americas|
Build and lead a global relationship function within the IT Organisation dedicated to a Region/Country. As the relationship face and IT Infrastructure estate owner within IT Organisation for the Region/Country, promote IT Organisation as a global entity and ensure coverage for all IT Service offerings consumed.
As the owner of the IT Organisations order-book work for both Business and IT driven programs with emphasis on ever greening and critical systems. Ensure that all stakeholders sign-up to the project pipelines and deliver to the agreed plan. Ensure compliance to IT standard processes for order book management, project recording, tracking and reporting.
Assist the Business with the understanding of IT costs and through the promotion of IT initiatives drive down the cost of ownership of the IT Infrastructure estate.
Impact on the Business
Driving Sustainable Growth:
- Taking an ethical commercial approach to business opportunities and in your day-to-day work, in accordance with HSBC values, regulatory principles and global standards, to ensure the long-term sustainability of the business and protection of the HSBC brand.
- Considering the short, medium and longer term impact of decisions and actions. Championing and supporting change in the interests of all stakeholders.
- Recognising, respecting and valuing different perspectives and cultures in our business, our customers and our colleagues
- Aspiring to do and deliver the best for HSBC, its customers, colleagues and stakeholders and persisting in this aim regardless of difficulties and challenges in line with HSBC values.
- Taking a positive and constructive approach towards problems using appropriate tools and techniques to deal with them swiftly and effectively
- Implementing business strategies and plans and prioritising activities to make sure the desired results are achieved. Understanding what is required to be successful and competitive in the local and global marketplace
Customers / Stakeholders
- Focusing on customers, colleagues and stakeholders and taking the time to understand them, communicate with them and meet their needs.
- Understanding how their role impacts upon our customers, stakeholders, colleagues, always looking for ways to satisfy them and enhance their experience of HSBC by keeping up-to-date with, and anticipating, their changing needs.
- Delivering the right products, services and solutions to the right customers, colleagues and stakeholders, in the right way and at the right time, in line with HSBC strategy, principles and Values.
- Developing customer / stakeholder insight based on effective personal interactions, learning from experience, gathering and using information appropriately and safely Customer/Stakeholder Focus:
- Creates a Customer / Stakeholder-Centred Culture. Advocates and drives the development of a customer / stakeholder-centred, international culture that recognises differences in needs and perspectives.
Leadership & Teamwork
- Lead and develop the IT regional teams, making sustainable decisions that protects and enhances HSBC’s values, reputation and stakeholder value. Actively encourages a learning culture. Authentically engages a diverse group of stakeholders internally and externally to influence the achievement of best outcomes for all stakeholders
- Builds rapport and mutual understanding to communicate and create opportunities for cross-business and/or international working, encouraging debate and open discussion. Encourages people to build sustainable relationships beyond transactional levels and use empathy and insight to build better understanding of mutual benefits.
- Advanced coach / mentor contributes to the establishment of good coaching and mentoring practices. Demonstrate alternative techniques for diagnosing and coaching individuals and teams.
Operational Effectiveness & Control
- Govern risk responsibly. Promote ethical management of risk across regions and business areas within their teams. Communicate changes in policy and governance effectively, reinforcing risk processes within their team.
- Manage department finances. Accurately interpret strategic financial information: makes insightful decisions in financial planning and programme performance monitoring. Identify and highlight financial implications of risks/issues, involves stakeholders and manages budget variation as appropriate
Management of Risk
- The jobholder will ensure the fair treatment of our customers is at the heart of everything we do, both personally and as an organisation.
- This will be achieved by consistently displaying the behaviours that form part of the HSBC Values and culture and adhering to HSBC risk policies and procedures, including notification and escalation of any concerns and taking required action in relation to points raised by audit and/or external regulators.
- The jobholder is responsible for managing and mitigating operational risks in their day to day operations. In executing these responsibilities, the Group has adopted risk management and internal control structure referred to as the ‘Three Lines of Defence’. The jobholder should ensure they understand their position within the Three Lines of Defence, and act accordingly in line with operational risk policy, escalating in a timely manner where they are unsure of actions required.
- Through the implementation the Global AML, Sanctions and ABC Policies, supporting Guidance, and Line of Business Procedures the jobholder will make informed decisions in accordance with the core principles of HSBC's Financial Crime Risk Appetite.
- The following statement is only for roles with core responsibilities in Operational Risk Management (Risk Owner, Control Owner, Risk Steward, BRCM, and Operational Risk Function
- The jobholder has responsibility for overseeing and ensuring that Operational risks are managed in accordance with the Group Standards Manual, Risk FIM, & relevant guidelines & standards. The jobholder should comply with the detailed expectations and responsibilities for their core role in operational risk management through ensuring all actions take account of operational risks, and through using the Operational Risk Management Framework appropriately to manage those risks.
This will be achieved by:
- Continuously reassessing risks associated with the role and inherent in the business, taking account of changing economic or market conditions, legal and regulatory requirements, operating procedures and practices, management restructurings, and the impact of new technology.
- Ensuring all actions take account of the likelihood of operational risk occurring, addressing areas of concern in conjunction with Risk and relevant line colleagues, and also by ensuring that actions resulting from points raised by internal or external audits, and external regulators, are correctly implemented in a timely fashion.
Observation of Internal Controls
- The jobholder will adhere to, and be able to demonstrate adherence to, internal controls and will implement the Group compliance policy by adhering to all relevant processes/procedures.
- The term ‘compliance’ embraces all relevant financial services laws, rules and codes with which the business has to comply. This will be achieved by adherence to all relevant procedures, keeping appropriate records and, where appropriate, by the timely implementation of internal and external audit points, including issues raised by external regulators.
- The following statement is only for roles with managerial or specific Compliance responsibilities
- The jobholder will implement measures to contain compliance risk across the business area. This will be achieved by liaising with Compliance department about business initiatives at the earliest opportunity. Also and when applicable, by ensuring adequate resources are in place and training is provided, fostering a compliance culture and optimising relations with regulators.
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Qualifications & Requirements
- A Bachelor’s degree in Computer Science or Business supplemented by technical course work and a minimum of fifteen years proven and progressive experience, including five years in project management and three to five years in a specialized critical technology with a proven track record utilizing the specialized discipline.
- Master’s degree preferred.
- The ability to lead, motivate and develop personnel; strong people and team management skills particularly with project and cross functional teams; a working knowledge of information systems technology; proficiency in multiple technical disciplines, analytics and quality assurance techniques; an understanding of businesses supported.
- An awareness of industry trends, competitive pressures and products, risk assessment methodology, and their application to business and technical aspects of business initiatives.
- The ability to apply technologies to business initiatives, influence strategic direction, and identify and apply productivity improvements and expertise to business and technical aspects of processes being automated.