People Places Events In History Terms Organizations
Home Invites Members Groups Events Careers Videos News Photos Blogs Polls Forums Chat
Home > Career Center > Job Seekers > Job Search
Job Title: Collections Specialist
Company Name: HSBC
Location: Depew, NY
Position Type: Full Time
Post Date: 11/17/2017
Expire Date: 12/17/2017
Job Categories: Accounting/Auditing, Finance/Economics, Financial Services
Job Description
Collections Specialist
Communicates with early to late stage (pre-charge off) customers whose accounts are delinquent to negotiate payments to cure delinquency.
 
Customers / Stakeholders
  • Communicate with customers whose accounts are delinquent and/or over-limit to obtain payments. Contact customer by telephone or form letter to adjust, bring current or collect the accounts. Refer unusual situations to higher management
Operational Effectiveness & Control
  • Respond to written and/or electronic correspondence from current or delinquent customers that communicate financial difficulties. Review and analyze financial situations and arrange repayment programs within procedural criteria. Adjust fees in accordance with Company policy
  • Maintain documentation of all customer contact and location information via on-line collection system; contact creditors, employers and public sources of information to obtain customer location to collect delinquent accounts
  • Confer with customer to determine reason for delinquency. Take appropriate action including canceling credit privileges of customers violating purchase and pay agreements, within established authority
Management of Risk
  • Ensure compliance, operational risk controls in accordance with HSBC or regulatory standards and policies; and optimize relations with regulators by addressing any issues
  • Promote an environment that supports diversity and reflects the HSBC brand
Observation of Internal Controls
  • Maintains HSBC internal control standards, including timely implementation of internal and external audit points together with any issues raised by external regulators


As you complete your online application, please use source code: Historically Black Colleges and Universities. If you would like to notify HSBC's Diversity Recruiting team of your application, please e-mail diversity.recruiting@us.hsbc.com.

Qualifications & Requirements

  • Minimum of one year's proven telephone customer service experience or equivalent
  • Minimum of a high school diploma or equivalent
  • Proven communications, negotiations, organizational, analytical and decision-making skills
  • Knowledge of regulations affecting collections activities
  • Must be able to work one of the following shifts: 
  •  Tuesday – Saturday  7:45 am – 4:15 pm
  •  Sunday – Thursday   7:45 am – 4:15 pm
  • Sunday – Thursday PM Sunday, 8:45 am – 5:15 pm, Monday, 8:30 am – 5:00 pm, Tuesday – Thursday 12:30pm – 9:00 pm 
  • Tuesday – Saturday PM Tuesday – Thursday 12:30 pm – 9:00 pm, Friday, 8:30 am – 5:00 pm, Saturday, 7:45 am – 4:15 pm

EEO/AA/Minorities/Women/Disability/Veterans
Share |
Contact Information
Company Name: HSBC
Website:https://hsbc.taleo.net/careersection/externalnam2/jobdetail.ftl?job=00009FM6&lang=en&src=
Apply Now | Forward Job to a Friend | More Jobs From This Employer
Employer Showcase
>> more | add
Latest Jobs
Library Operations Associate (6699) with Southern Illinois University Edwardsville in Edwardsville, IL.
Retail Assistant Manager, Textbook Service (6960) with Southern Illinois University Edwardsville in Edwardsville, IL.
Program Representative (2 positions) - Graduate Admissions with Azusa Pacific University in Azusa, CA.
HRIS Specialist - Office of Human Resources with Azusa Pacific University in Azusa, CA.
Assistant/Associate Professor of Biology (F159) with Azusa Pacific University in Azusa, CA.
>> more | add
Latest Member Activity
unkel ruckus just commented on a blog entitled '~ "propaganda" ~'. 08:13PM
unkel ruckus just posted a poll entitled 'back to the motherland'. 08:00PM
tazadaq shaah just posted a blog entitled 'a vidoe spotting the signs of borderline personality disorder b d p i hate you don't leave me'. 02:33PM
unkel ruckus just commented on a blog entitled 'the everyday love dare journey day 58 water your love'. 10:02PM
michaell snoddy just became a new member. 11:02AM
papmor gueye just edited his profile. 05:02PM
papmor gueye just became a new member. 04:52PM
gregory boulware, esq. just posted a blog entitled '~ "propaganda" ~'. 12:29AM
tamika harris just became a new member. 11:01AM
natahnya rollins-harper just commented on a term entitled '"the black national anthem"'. 01:09AM
natahnya rollins-harper just became a new member. 12:54AM
adrienne taylor-barnes just became a new member. 05:27PM
>> more | invite friends