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Job Title: Collections Specialist
Company Name: HSBC
Location: Depew, NY
Position Type: Full Time
Post Date: 11/17/2017
Expire Date: 12/17/2017
Job Categories: Accounting/Auditing, Finance/Economics, Financial Services
Job Description
Collections Specialist
Communicates with early to late stage (pre-charge off) customers whose accounts are delinquent to negotiate payments to cure delinquency.
Customers / Stakeholders
  • Communicate with customers whose accounts are delinquent and/or over-limit to obtain payments. Contact customer by telephone or form letter to adjust, bring current or collect the accounts. Refer unusual situations to higher management
Operational Effectiveness & Control
  • Respond to written and/or electronic correspondence from current or delinquent customers that communicate financial difficulties. Review and analyze financial situations and arrange repayment programs within procedural criteria. Adjust fees in accordance with Company policy
  • Maintain documentation of all customer contact and location information via on-line collection system; contact creditors, employers and public sources of information to obtain customer location to collect delinquent accounts
  • Confer with customer to determine reason for delinquency. Take appropriate action including canceling credit privileges of customers violating purchase and pay agreements, within established authority
Management of Risk
  • Ensure compliance, operational risk controls in accordance with HSBC or regulatory standards and policies; and optimize relations with regulators by addressing any issues
  • Promote an environment that supports diversity and reflects the HSBC brand
Observation of Internal Controls
  • Maintains HSBC internal control standards, including timely implementation of internal and external audit points together with any issues raised by external regulators

As you complete your online application, please use source code: Historically Black Colleges and Universities. If you would like to notify HSBC's Diversity Recruiting team of your application, please e-mail

Qualifications & Requirements

  • Minimum of one year's proven telephone customer service experience or equivalent
  • Minimum of a high school diploma or equivalent
  • Proven communications, negotiations, organizational, analytical and decision-making skills
  • Knowledge of regulations affecting collections activities
  • Must be able to work one of the following shifts: 
  •  Tuesday – Saturday  7:45 am – 4:15 pm
  •  Sunday – Thursday   7:45 am – 4:15 pm
  • Sunday – Thursday PM Sunday, 8:45 am – 5:15 pm, Monday, 8:30 am – 5:00 pm, Tuesday – Thursday 12:30pm – 9:00 pm 
  • Tuesday – Saturday PM Tuesday – Thursday 12:30 pm – 9:00 pm, Friday, 8:30 am – 5:00 pm, Saturday, 7:45 am – 4:15 pm

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Company Name: HSBC
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